Remote Hospitality Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Hospitality Customer Support Specialist to join our expanding virtual team. Based in Centurion, this fully remote role places you as the primary contact for guests, handling inquiries, bookings and issue resolution to ensure a seamless experience.

You will use strong communication skills and hospitality knowledge to assist guests via phone, email and chat, collaborating with internal teams for service improvements and policy adherence.

Qualifications

• Proven experience in a customer service or support role, preferably within the hospitality industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using CRM software and virtual communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education in hospitality is a plus.

Responsibilities

• Provide exceptional customer service to guests via phone, email, and chat.
• Assist guests with booking inquiries, modifications, cancellations, and information about services.
• Resolve customer complaints promptly and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure guest satisfaction and service improvements.
• Stay up-to-date with company policies and product offerings.

Skills

Customer service

English communication

CRM software

Remote work

Time management

Education

High School Diploma

Tools

CRM software

Video chat tools

Email clients

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Hospitality Customer Support Specialist to join their expanding virtual team based in Centurion . In this fully remote position, you will be the primary point of contact for guests, assisting them with inquiries, reservations, and resolving issues to ensure a seamless and positive experience. You will leverage your excellent communication skills and understanding of the hospitality industry to provide timely and efficient support via phone, email, and chat. This role is perfect for individuals who are passionate about service, possess strong problem-solving skills, and thrive in a flexible, work-from-home environment.

Key Responsibilities

• Provide exceptional customer service to guests through various communication channels (phone, email, chat).
• Assist guests with booking inquiries, modifications, cancellations, and general information about services and amenities.
• Resolve customer complaints and issues promptly and effectively, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure guest satisfaction and identify areas for service improvement.
• Stay up-to-date with company policies, procedures, and product offerings.

Requirements

• Proven experience in a customer service or support role, preferably within the hospitality industry .
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using customer relationship management (CRM) software and virtual communication tools.
• Ability to work independently and manage time effectively in a remote setting .
• High school diploma or equivalent; further education in hospitality is a plus.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Full-time, remote work opportunity, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Paid training and ongoing professional development opportunities.
• Access to company travel perks and discounts, even while working remotely in Centurion .