Remote Guest Experience Director | Elevate Loyalty

Placements24; George; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position in George, WA

Professional development resources

Remote work culture

Job summary

Placements24 is seeking a visionary Guest Experience Director to lead our remote guest relations strategy for a growing hospitality brand. You will design initiatives that elevate customer satisfaction and loyalty across diverse offerings, working with marketing, operations, and product teams from a remote-first setup.

You will build and mentor a distributed guest services team, implement data-driven journey improvements, and ensure consistent, world-class service across all touchpoints from

Qualifications

• 7+ years in customer experience or guest relations in hospitality.
• Proven track record of guest experience strategies.
• Knowledge of customer journey mapping and service design.
• Excellent communication, leadership, and stakeholder management.
• Data analysis to identify trends and recommendations.
• Experience with CRM systems and customer feedback platforms.
• Bachelor’s degree in Hospitality Management or Marketing.
• Reliable internet and remote-work setup.

Responsibilities

• Design and manage a guest experience strategy to maximize satisfaction.
• Monitor feedback across surveys, reviews and social channels.
• Train remote staff on delivering exceptional guest service.
• Collaborate with marketing on personalized communications and loyalty.
• Analyze guest journeys to identify improvements.
• Prepare reports on satisfaction metrics and program effectiveness.

Skills

Customer experience strategy

Leadership

Stakeholder management

Data analysis

Communication

Education

Bachelor’s degree in Hospitality Management

Tools

CRM systems

Customer feedback platforms

Job description

Placements24 is seeking a visionary Guest Experience Director to lead our remote guest relations strategy for a growing hospitality brand. You will design initiatives that elevate customer satisfaction and loyalty across diverse offerings, working with marketing, operations, and product teams from a remote-first setup.

You will build and mentor a distributed guest services team, implement data-driven journey improvements, and ensure consistent, world-class service across all touchpoints from