Remote Guest Experience Specialist — Elevate Hospitality

Placements24; Cape Town; Híbrido; ZAR 180.000 - 280.000; Jornada completa

Descripción de la vacante

WhatJobs Direct is seeking an exceptional Remote Guest Experience Specialist to join our client's hospitality team. This fully remote role is perfect for individuals passionate about creating memorable guest journeys and resolving issues with empathy and efficiency, from anywhere.

You will be the first point of contact for guests, handling inquiries, providing information, and ensuring every interaction reflects the highest standards of service.

Formación

• Proven experience in customer service within hospitality or travel.
• Excellent written and verbal communication for remote work.
• Strong problem-solving and empathy in guest interactions.
• Proficiency with CRM systems and customer service software.
• Ability to work independently with high productivity remotely.

Responsabilidades

• Handle guest inquiries via phone, email, and chat promptly.
• Provide information and resolve issues with empathy and efficiency.
• Offer personalized recommendations for bookings and local services.
• Identify opportunities to enhance guest experience and satisfaction.
• Coordinate with reservations and housekeeping for seamless stays.
• Maintain accurate guest records in the CRM system.
• Monitor and respond to guest feedback to drive improvements.

Conocimientos

Customer service

Communication skills

Problem solving

CRM software

Written communication

Remote work

Guest experience

Educación

High school diploma

Hospitality degree (plus)

Herramientas

CRM systems

Support software

Descripción del empleo

WhatJobs Direct is seeking an exceptional Remote Guest Experience Specialist to join our client's hospitality team. This fully remote role is perfect for individuals passionate about creating memorable guest journeys and resolving issues with empathy and efficiency, from anywhere.

You will be the first point of contact for guests, handling inquiries, providing information, and ensuring every interaction reflects the highest standards of service.