Global Director of Guest Experience (Remote)

Placements24; Sandton; Hybride; ZAR 1 800 000 - 2 400 000; Plein temps

Avantages offerts par ce poste

Fully remote

Contractor role

Competitive salary

Résumé du poste

Placements24 seeks a Director of Guest Experience to lead remote-first operations for luxury hospitality brands worldwide. The role focuses on shaping guest journeys, leveraging data analytics, and building best-in-class frameworks across diverse markets.

Candidates should have 10+ years in guest experience or brand strategy, strong leadership, and proven ability to manage global teams and CRM platforms. This remote contractor role offers high impact and international collaboration.

Qualifications

• 10+ years of progressive guest experience, customer journey, or brand strategy in hospitality or luxury services.
• Proven track record of global guest experience strategies and leadership.
• Strong analytical, strategic thinking, and data-driven decision-making.

Responsabilités

• Develop and execute comprehensive guest experience strategies aligned with client objectives.
• Lead design and implementation of guest journey mapping and service improvements.
• Utilize feedback, analytics, and market research to identify trends and opportunities.
• Collaborate with operations, marketing, and product teams for a cohesive guest experience.
• Establish KPIs to measure program effectiveness and impact.
• Create training materials and guidelines for client teams on guest service.

Connaissances

Guest experience

Data analytics

CRM tools

Leadership

Remote work

Formation

Bachelor’s in Hospitality

Master’s degree (plus)

Outils

CRM platforms

Guest feedback tools

Description du poste

Placements24 seeks a Director of Guest Experience to lead remote-first operations for luxury hospitality brands worldwide. The role focuses on shaping guest journeys, leveraging data analytics, and building best-in-class frameworks across diverse markets.

Candidates should have 10+ years in guest experience or brand strategy, strong leadership, and proven ability to manage global teams and CRM platforms. This remote contractor role offers high impact and international collaboration.