Remote Graduate Customer Success Associate

Placements24; Soweto; Hybrid; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Fully remote position

Flexible work hours

Extensive training

Diverse clients

Job summary

Placements24 is seeking enthusiastic Graduate Trainees to join the Customer Success team in a fully remote capacity. You will nurture client relationships, drive product adoption, and help customers maximize value from our products and services.

Ideal candidates are recent graduates with strong communication, problem-solving, and collaborative skills, ready to work independently within a remote team. A flexible, fully remote role with training and growth opportunities awaits.

Qualifications

• Recent graduate with a relevant Bachelor's degree.
• Exceptional communication, interpersonal and presentation skills.
• Passion for helping customers succeed with a proactive attitude.
• Strong problem-solving abilities and quick thinking.
• Ability to manage multiple client accounts remotely.

Responsibilities

• Build and maintain strong relationships with a portfolio of clients.
• Engage with clients to understand goals and provide tailored solutions.
• Conduct regular check-ins and business reviews to track outcomes.
• Provide training and support on product features and best practices.
• Identify opportunities for upselling and cross-selling.
• Coordinate with internal teams to resolve issues and gather feedback.

Skills

Excellent communication

Presentation skills

Problem solving

Client management

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Job description

Placements24 is seeking enthusiastic Graduate Trainees to join the Customer Success team in a fully remote capacity. You will nurture client relationships, drive product adoption, and help customers maximize value from our products and services.

Ideal candidates are recent graduates with strong communication, problem-solving, and collaborative skills, ready to work independently within a remote team. A flexible, fully remote role with training and growth opportunities awaits.