Remote Field Operations Leader - Telecom

Placements24; Pietermaritzburg; Hybrid; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Remote work option

Career growth opportunities

Comprehensive benefits package

Job summary

Placements24 is seeking a Senior Field Operations Manager to lead a remote, nationwide field services team for a leading telecom provider. You will shape strategy, drive safety, and optimize performance while maintaining service quality.

You will collaborate with planning and engineering, mentor regional supervisors, and manage budgets, with a focus on first-time fixes and customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field.
• 7+ years in field operations management, telecom preferred.
• Experience leading large, remote field teams.
• Knowledge of broadband technologies and maintenance practices.
• Strong health and safety knowledge for field ops.
• Excellent leadership and strategic planning.
• Strong communication and interpersonal abilities.
• Data-driven approach to operational improvements.

Responsibilities

• Develop strategies to optimize field operations including scheduling and routing.
• Mentor regional field operations supervisors and teams for performance and safety.
• Ensure adherence to safety regulations, policies, and quality standards.
• Monitor KPIs like first-time fix rates, response times, and customer satisfaction.
• Collaborate with planning and engineering on deployment and maintenance projects.
• Manage operational budgets and control costs effectively.
• Implement and oversee training programs for field technicians.
• Drive continuous improvement initiatives and liaison between teams.

Skills

Leadership

Strategic planning

Decision making

Communication

Interpersonal skills

Data analysis

Budget management

Remote team management

Education

Bachelor's degree in Business Administration, Engineering, Operations Management, or related field

Tools

Field service management software

Job description

Placements24 is seeking a Senior Field Operations Manager to lead a remote, nationwide field services team for a leading telecom provider. You will shape strategy, drive safety, and optimize performance while maintaining service quality.

You will collaborate with planning and engineering, mentor regional supervisors, and manage budgets, with a focus on first-time fixes and customer satisfaction.