Remote EA for IT Projects & Backlog Management

Assist World; South Africa; On-site; ZAR 125,000 - 161,000; Full time

Benefits offered by this job

100% Remote

No Tracker

Birthday Bonus

Testimonial Bonus

Job summary

Assist World is seeking a highly proactive Executive Assistant to support the Head of IT/Technical Support. This remote role requires ownership of a busy workload, keeping projects moving, meeting deadlines, and maintaining timely client and internal communications.

Key duties include calendar management, project tracking, client communications, and CRM administration. The ideal candidate is independent, highly organized, and able to multitask with minimal supervision.

Qualifications

• Previous experience as an Executive Assistant, Virtual Assistant, Project Coordinator, Operations Assistant, or similar role.
• Experience with calendar management.
• Experience using a CRM system.
• Strong written English and professional email communication.
• Excellent organizational and time-management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Comfortable working independently with minimal supervision.
• Strong computer and technology skills.

Responsibilities

• Executive & Calendar Management: Manage and organize the Head of IT's calendar; schedule meetings; protect time for high-priority technical work; identify conflicts; ensure meetings and deadlines are met.
• Project & Task Management: Maintain visibility of workload; track tasks and deliverables; follow up on overdue items; prioritize demands; keep project records.
• Client Communication: Communicate with clients via email about issues, updates, delays, and resolutions; provide timely updates; escalate when required.
• CRM & Administrative Support: Update CRM records; document client activity; track open issues and follow-ups; improve internal processes.

Skills

Proactive mindset

Organizational skills

Client communication

Independent work

Time management

Problem solving

Tools

CRM system

Calendar management

Email communication

MS Office

Job description

Assist World is seeking a highly proactive Executive Assistant to support the Head of IT/Technical Support. This remote role requires ownership of a busy workload, keeping projects moving, meeting deadlines, and maintaining timely client and internal communications.

Key duties include calendar management, project tracking, client communications, and CRM administration. The ideal candidate is independent, highly organized, and able to multitask with minimal supervision.