Remote E-commerce Support Specialist

Placements24; South Africa; Remote; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Remote work bonuses

Flexible working hours

Training and professional development

Supportive virtual team environment

Job summary

Placements24 is seeking an organized Online Retail Assistant to join our fully remote team supporting operations for a growing e-commerce presence. You will manage online orders, assist customers through digital channels, and help deliver a seamless shopping experience from anywhere.

The ideal candidate has proven customer service or online retail experience, strong written and verbal communication, proficiency with e-commerce platforms, and the ability to work independently in a remote setting.

Qualifications

• Experience in customer service, e-commerce, or related online role.
• Excellent written and verbal communication skills.
• Proficiency with e-commerce platforms and online communication tools.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Self-motivated with the ability to work independently in a remote setting.

Responsibilities

• Process and manage online customer orders, ensuring accuracy and timeliness.
• Respond to customer inquiries via email, chat, and social media platforms promptly and professionally.
• Assist customers with product information, order tracking, and returns/exchanges.
• Update product information and manage listings on the e-commerce platform.
• Collaborate with the e-commerce team to improve website functionality and customer journey.

Skills

Customer service

Communication

Remote work

Organizational skills

Multi-tasking

Tools

E-commerce platforms

Online communication tools

Job description

Placements24 is seeking an organized Online Retail Assistant to join our fully remote team supporting operations for a growing e-commerce presence. You will manage online orders, assist customers through digital channels, and help deliver a seamless shopping experience from anywhere.

The ideal candidate has proven customer service or online retail experience, strong written and verbal communication, proficiency with e-commerce platforms, and the ability to work independently in a remote setting.