Remote Dutch Moderator — Customer Support Pro

Amazon; South Africa; Remote; ZAR 108,000 - 153,000; Full time

Benefits offered by this job

Medical Aid

Pension plan

Internet allowance

Amazon employee discount

Job summary

Amazon is hiring a Customer Service Associate - Dutch Moderator for a work-from-home role in South Africa. The position involves moderating reviews and handling email queries in Dutch and English, while meeting quality and productivity targets.

Shifts are variable with a minimum of 40 hours per week; candidates must have a quiet workspace, fibre internet, and the ability to work rotating shifts including weekends and holidays. Training is provided and benefits include medical aid and pension.

Qualifications

• Must be 18+ and have right to work in South Africa.
• Strong written Dutch and English, minimum B2 level.
• NQF Level 4 or Grade 12 qualification or higher.
• Experience using a desktop computer and multiple software systems.

Responsibilities

• Moderate customer reviews and respond to email queries in Dutch and English.
• Meet or exceed quality and productivity goals set by management.
• Maintain a positive, professional demeanor and follow company policies.
• Communicate trends to management and escalate issues when needed.

Skills

Dutch language

English language

Written communication

Attention to detail

Multi-tasking

Education

NQF Level 4 qualification or Grade 12

Job description

Amazon is hiring a Customer Service Associate - Dutch Moderator for a work-from-home role in South Africa. The position involves moderating reviews and handling email queries in Dutch and English, while meeting quality and productivity targets.

Shifts are variable with a minimum of 40 hours per week; candidates must have a quiet workspace, fibre internet, and the ability to work rotating shifts including weekends and holidays. Training is provided and benefits include medical aid and pension.