Customer Service Associate - Japanese Moderator

Amazon; South Africa; On-site; ZAR 110,000 - 152,000; Full time

Benefits offered by this job

Medical Aid

Pension plan

Internet allowance

Amazon employee discount

Job summary

Amazon Development Centre (South Africa) (Proprietary) Limited is hiring a Customer Service Associate - Japanese Moderator to support customers remotely from South Africa. The position involves moderating reviews and handling email queries in Japanese and English, with a strong emphasis on quality and productivity.

A minimum 40-hour workweek is required and shifts may include weekends and holidays. The role requires a quiet home workspace, reliable internet, and a willingness to work rotating

Qualifications

• Age 18+
• Right to work in South Africa
• Japanese and English written skills (min B2)
• NQF 4 or Grade 12 or higher
• Experience with desktop computers and multiple software systems
• Ability to work varying shifts Monday–Sunday (24h window)
• Willingness to rotate shifts (early/late/overnight/weekend)
• Quiet dedicated workspace at home
• Stable internet with at least 20/20 Mbps

Responsibilities

• Moderate customer reviews and respond to emails in Japanese and English
• Meet or exceed quality and productivity goals
• Use customer service tools effectively
• Elevate issues to management when needed
• Communicate trends to management for process improvements

Skills

Written communication

Attention to detail

Quick learner

Multitasking

Education

NQF 4 / Grade 12 or higher

Job description

Description

Work from home with Amazon!

Role: Customer Service Associate - Japanese Moderator

Job Type: Permanent role

Location: Work from home in South Africa

Salary: R 67.35/hr (base pay) + R 27.50/hr (language bonus) = R 94.70 per hour

What will you do as a Communities Moderator?

This role involves moderating customer reviews and responding to email queries in both Japanese and English, while meeting or exceeding quality and productivity goals set by management. The position requires clear, polite communication, maintaining a positive and professional demeanor, and following company policies and procedures. The ideal candidate will demonstrate knowledge of departmental resources, use customer service tools effectively, elevate issues appropriately, and proactively communicate trends to management. The role emphasizes timely, accurate, and professional customer service, with a focus on exceeding customer expectations and going above and beyond assigned duties.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work day /late shifts (shift - earliest start time with be 05:00am and latest end time will be 22:00 pm) and your work week is minimum 40 hours, for example: 4 days a week, 10 hour shifts or 5 days a week, 8-hour shifts. To meet our customer demand, we schedule based on a variety of different shift patterns operating within Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of months. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

Basic Qualifications

• Minimum age: 18 years old
• Have the right to work in South Africa
• Strong communication skills in Japanese and English (Written at minimum B2 level)
• We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
• Experience working a desktop computer and navigating multiple software systems
• The availability to work varying shifts from Monday to Sunday operating within 24 hours
• Willingness and ability to work in rotating shifts (i.e., early, late, overnight, weekend, and overtime as required)
• You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a Fibre connection with a minimum 20/20Mbps upload and download speeds. Note that (ADSL/LTE/WIFI/AirFiber) lines are not eligible for this role. Please make sure the address on your statement matches the address on your profile where you will be staying and working from.

What strengths will you bring?

• Strong written communication skills
• Demonstrates exceptional focus while evaluating written and video materials, maintaining consistent attention across extended review periods
• Ability to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment.

What benefits will you receive?

• Medical Aid
• Pension plan
• Internet allowance
• Amazon employee discount

Expert training and ongoing opportunities to learn more and develop your skills.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates

Company

- Amazon Development Centre (South Africa) (Proprietary) Limited

Job ID: ASF260123987