Remote Dispatch and Operations Lead

Placements24; Durban; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Performance incentives

Access to logistics technology

Professional growth opportunities

Job summary

Placements24 is seeking a strategic Remote Dispatch and Operations Lead to manage logistics from a virtual location. You will oversee dispatch operations, optimize routes, and lead a remote team of dispatchers and drivers, setting targets and driving performance.

Responsibilities include implementing best practices, leveraging technology, and reporting KPIs to improve productivity while reducing costs. This role offers a fully remote arrangement with flexible hours and growth opportunities.

Qualifications

• Significant experience in dispatch management or logistics leadership.
• Proven ability to lead remote teams effectively.
• Strong analytical skills for performance monitoring.

Responsibilities

• Oversee dispatch operations and assign drivers/vehicles.
• Refine dispatch protocols to minimize transit times.
• Lead and develop a remote dispatch team; set KPIs.
• Monitor fleet performance using GPS and fleet software.
• Analyze data to drive cost reductions and efficiency gains.
• Ensure compliance with transportation regulations and safety policies.

Skills

Dispatch management

Remote team leadership

Logistics analytics

Fleet management tools

Problem solving under pressure

Tools

Dispatch software

Route optimization tools

GPS fleet tracking

Fleet management systems

Job description

About the Role

Our client is looking for a strategic and experienced Remote Dispatch and Operations Lead to manage their logistics operations from a virtual standpoint. This role is central to ensuring the efficient flow of goods and services, optimizing dispatch processes, and leading a remote team of dispatchers and drivers. You will be responsible for setting operational targets, implementing best practices, and leveraging technology to enhance productivity and reduce costs. This is an exciting opportunity for a seasoned professional to shape and lead critical logistics functions within a forward-thinking company, driving operational excellence without the need for a physical office presence in Durban .

Key Responsibilities

• Oversee all dispatch operations, ensuring timely and accurate assignment of drivers and vehicles for deliveries.
• Develop and refine dispatch protocols and procedures to maximize efficiency and minimize transit times.
• Lead, train, and motivate a remote team of dispatchers, setting performance goals and conducting regular reviews.
• Monitor fleet performance and driver activity, utilizing fleet management and GPS tracking software.
• Analyze operational data to identify areas for improvement, implement solutions, and report on key performance indicators.
• Ensure compliance with all transportation regulations and company safety policies.

Requirements

• Significant experience in dispatch management , transportation operations, or logistics leadership.
• Demonstrated ability to lead and manage remote teams effectively.
• Proficiency with dispatch software, route optimization tools, and fleet management systems .
• Strong analytical skills for performance monitoring and process improvement.
• Excellent problem-solving capabilities and decision-making under pressure.

Benefits

• Competitive annual salary.
• Fully remote work arrangement with flexible hours.
• Performance incentives and bonuses.
• Access to cutting-edge logistics technology and software.
• Opportunities for professional growth and development.