Remote Director of Operations

Placements24; Gqeberha; Hybrid; ZAR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Executive bonus potential

Stock options

Health, dental, and vision insurance

Flexible remote work schedule

Annual professional development budget

Lasting impact in a growing global平台

Job summary

Placements24 is seeking a highly experienced Remote Director of Operations to lead and scale our digital hospitality platform. You will shape operational strategy, set KPIs, and drive cross-functional execution across technology, product, and customer success teams.

In this fully remote leadership role, expect to manage budgets, optimize processes, and guide a high-performance team. A strong finance mindset and 10+ years in operations are required, with an MBA a plus.

Qualifications

• Minimum of 10 years in operations management with 5+ years in a senior leadership role.
• Proven experience scaling operations for a fast-growing company, preferably tech or online services.
• Strong in process improvement, project management, and performance management.
• Experience with managing operational budgets and financial acumen.
• Outstanding leadership, communication, and team-building skills.
• Proficient in data analysis and operational dashboards.

Responsibilities

• Develop and execute operational strategies to support growth and scalability.
• Oversee daily operations ensuring efficiency, quality, and customer satisfaction.
• Establish and monitor KPIs to drive improvements.
• Lead and mentor a diverse team of operations managers and staff.
• Collaborate with technology, product and customer success teams for seamless delivery.
• Manage budgets, control costs and seek financial efficiencies.
• Cultivate relationships with external partners and vendors.
• Drive innovation in operational processes and service delivery.

Skills

Leadership

Strategy

Data analysis

KPI tracking

Cross-functional

Budget management

Remote leadership

Education

Bachelor's degree

MBA

Job description

About the Role

Our client, a rapidly growing online hospitality platform, is seeking a highly experienced and strategic Remote Director of Operations. This is a fully remote leadership position responsible for overseeing the operational efficiency and scalability of our client's digital services. You will develop and implement operational strategies, manage key performance indicators (KPIs), and lead cross-functional teams to ensure seamless service delivery to a global customer base. The ideal candidate possesses a strong background in operations management, particularly within technology-driven or service-oriented industries. This role requires exceptional leadership, a data-driven approach, and the ability to thrive in a fast-paced, fully remote environment. You will be instrumental in shaping the future of online hospitality service delivery.

Key Responsibilities

• Develop and execute comprehensive operational strategies to support business growth and scalability.
• Oversee daily operations, ensuring efficiency, quality, and customer satisfaction across all service touchpoints.
• Establish, monitor, and analyze key performance indicators (KPIs) to drive operational improvements.
• Lead and mentor a diverse team of operational managers and staff, fostering a high-performance culture.
• Implement best practices in process optimization, resource allocation, and project management.
• Manage budgets, control costs, and identify opportunities for financial efficiencies.
• Collaborate with technology, product, and customer success teams to ensure seamless integration and service delivery.
• Develop and maintain strong relationships with external partners and vendors.
• Drive innovation in operational processes and service delivery models.

Requirements

• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven experience in scaling operations for a rapidly growing company, preferably in the tech or online service sector.
• Demonstrated expertise in process improvement, project management, and performance management methodologies.
• Strong financial acumen and experience managing operational budgets.
• Exceptional leadership, team-building, and communication skills.
• Proficiency in data analysis and experience using operational dashboards and reporting tools.
• Ability to thrive in a fully remote work environment, demonstrating strong self-discipline and organizational skills.
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA is a plus.
• Experience within the hospitality technology sector is highly advantageous.

Benefits

• Highly competitive salary and executive bonus potential.
• Stock options and equity participation.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working hours.
• Annual professional development budget.
• The complete freedom and flexibility of a 100% remote role.