Head of Operations - Digital Services (Remote)

Placements24; LegKraal Gate; Hybrid; ZAR 3,001,000 - 4,001,000; Full time

Benefits offered by this job

Executive salary

Stock options

Remote benefits package

Home office allowance

Professional development

Job summary

Placements24 is seeking a Head of Operations for a fully remote leadership role to oversee the delivery of digital services, ensure operational excellence, and scale across a distributed global team. The candidate will define and implement operational strategies, optimize service delivery, and drive innovation within a remote-first environment.

The role requires 10+ years in operations with 4+ years in senior leadership, strong cloud, ITIL skills, and proven ability to manage budgets and

Qualifications

• 10+ years of experience in operations management, with 4+ years in a senior leadership role focused on digital services or technology operations.
• Proven experience in managing and scaling operations for SaaS or similar digital service platforms.
• Strong understanding of cloud technologies (AWS/Azure/GCP) and ITIL best practices; experience with remote-first teams.

Responsibilities

• Develop and execute operational strategies for the delivery of all digital services, ensuring high performance and customer satisfaction.
• Oversee end-to-end service lifecycle from development handoff to deployment, maintenance, and support.
• Lead, mentor, and manage a global, remote team of operations specialists, engineers, and support staff.
• Implement and refine operational processes with focus on automation, efficiency, and scalability.
• Define and monitor KPIs, identify improvement areas, and drive corrective actions.
• Ensure security, compliance, and integrity of all services and infrastructure.
• Collaborate with product management, engineering, and sales to align roadmaps with business objectives.
• Manage operational budgets and resource allocation for the digital services division.
• Foster a culture of continuous improvement, innovation, and high performance.
• Manage relationships with key technology vendors and service providers.

Skills

Strategic leadership

Cloud platforms

Remote leadership

Operational excellence

Budget management

Education

Bachelor's degree

Master's degree preferred

Tools

ITIL frameworks

Collaboration tools

Job description

About the Role

Our client, a rapidly growing digital services provider, is seeking an experienced and strategic Head of Operations to lead their expanding operations. This fully remote leadership position is critical for overseeing the delivery of all digital services, ensuring operational excellence, customer satisfaction, and scalability. The ideal candidate will possess a deep understanding of digital service delivery models, cloud operations, and managing distributed teams. You will be responsible for defining and implementing operational strategies, optimizing service delivery processes, and driving innovation within the digital services space. This role demands a leader with a strong technical aptitude, exceptional organizational skills, and a proven ability to manage complex operations in a remote-first environment. You will be instrumental in shaping the future of digital service delivery for a dynamic and forward-thinking company.

Key Responsibilities

• Develop and execute operational strategies for the delivery of all digital services, ensuring high levels of performance, reliability, and customer satisfaction.
• Oversee the end-to-end service lifecycle, from development handoff through to deployment, maintenance, and support.
• Lead, mentor, and manage a global, remote team of operations specialists, engineers, and support staff.
• Implement and refine operational processes and best practices, focusing on automation, efficiency, and scalability.
• Define and monitor key operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Ensure the security, compliance, and integrity of all digital services and associated infrastructure.
• Collaborate closely with product management, engineering, and sales teams to align operational roadmaps with business objectives.
• Manage operational budgets and resource allocation effectively for the digital services division.
• Drive a culture of continuous improvement, innovation, and high performance within the operations team.
• Manage relationships with key technology vendors and service providers.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in operations management, with at least 4 years in a senior leadership role focused on digital services or technology operations.
• Proven experience in managing and scaling operations for SaaS or other digital service platforms.
• Strong understanding of cloud technologies (AWS, Azure, GCP), ITIL best practices, and service delivery frameworks.
• Demonstrated experience leading and motivating remote-first teams globally.
• Exceptional strategic planning, analytical, and problem-solving skills.
• Outstanding leadership, communication, and stakeholder management abilities.
• Experience with financial management and budget oversight for operational departments.
• Proficiency in using modern collaboration tools and operational management software.
• Ability to thrive in a fast-paced, autonomous, and fully remote work environment.

Benefits

• Our client offers a highly competitive executive salary, significant performance-based bonuses, stock options, and a comprehensive remote benefits package, including health coverage, retirement contributions, and a generous home office allowance.
• This fully remote position offers unparalleled flexibility and the chance to work from anywhere.
• We invest in continuous learning and professional development, providing access to cutting-edge training and conferences.
• Join an innovative company that prioritizes employee well-being and offers substantial career growth opportunities.
• Be part of a dynamic and collaborative global team that is shaping the future of digital services.