Remote Digital Inclusion & Support Specialist
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Community Support Specialist to empower South African communities through digital inclusion. You will provide remote guidance, troubleshoot tech issues, and deliver online training to help users access online resources and services.
This role supports diverse regions across the country from a fully remote setup. You will collaborate with a virtual team, maintain records of user interactions, and stay current with online safety and digital trends while delivering
Qualifications
- Proven experience in customer support or technical assistance.
- Strong remote communication and troubleshooting skills.
- Ability to explain complex concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Familiarity with remote support tools and chat/email channels.
- Reliable internet and a suitable home office setup.
Responsibilities
- Provide remote technical support via phone, email, and chat.
- Help users access online resources and government/educational platforms.
- Deliver online training sessions on digital literacy and safety.
- Troubleshoot connectivity, software, and device issues.
- Create user guides, FAQs, and support documentation.
- Gather feedback to improve digital inclusion programs.
- Collaborate with teams to ensure smooth support delivery.
- Maintain accurate logs of user interactions and requests.
- Stay updated on emerging digital technologies and trends.
- Promote digital inclusion and encourage participation in online activities.
Skills
Tools
Job description
Placements24 is seeking a Remote Community Support Specialist to empower South African communities through digital inclusion. You will provide remote guidance, troubleshoot tech issues, and deliver online training to help users access online resources and services.
This role supports diverse regions across the country from a fully remote setup. You will collaborate with a virtual team, maintain records of user interactions, and stay current with online safety and digital trends while delivering
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