Remote Digital Inclusion Specialist

Placements24; Stellenbosch; Hybrid; ZAR 220,000 - 360,000; Full time

Job summary

Placements24 is seeking a Remote Community Support Specialist to join a virtual team, helping individuals and communities access and use digital technologies. You will provide remote guidance, troubleshoot issues, and educate users to enhance digital literacy and inclusion across South Africa.

The role is fully remote, offering flexibility to work from anywhere within South Africa, contributing to nationwide digital empowerment initiatives and supporting users in government, education, and

Qualifications

• Experience in customer support, preferably remote.
• Strong communication and written skills.
• Patience, empathy and customer-centric approach.
• Proficiency with remote support tools and platforms.
• Ability to work independently and meet deadlines.

Responsibilities

• Provide remote technical support via phone, email, and chat.
• Help users access online resources and services.
• Deliver online training sessions on digital literacy.
• Troubleshoot connectivity and software issues.
• Create user guides and FAQs for users.

Skills

Customer support

Technical assistance

Remote work

Communication skills

Empathy

Remote tools

Independent worker

Tools

Remote support tools

Job description

Placements24 is seeking a Remote Community Support Specialist to join a virtual team, helping individuals and communities access and use digital technologies. You will provide remote guidance, troubleshoot issues, and educate users to enhance digital literacy and inclusion across South Africa.

The role is fully remote, offering flexibility to work from anywhere within South Africa, contributing to nationwide digital empowerment initiatives and supporting users in government, education, and