Remote Delivery Operations Lead

Placements24; Paarl; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

Professional development

Remote-friendly

Job summary

Placements24 is seeking a highly organized Remote Delivery Operations Coordinator to join its virtual operations team. You will oversee day-to-day delivery execution, monitor driver performance, and resolve issues from a remote location, supporting Paarl-originated operations in the Western Cape.

You will coordinate drivers, use dispatch software, and communicate with customers to ensure timely, efficient deliveries while maintaining records and compliance with safety standards.

Qualifications

• 3+ years in logistics coordination or delivery operations management.
• Experience coordinating drivers and routes.
• Proficiency with dispatch software and GPS tracking tools.
• Strong understanding of delivery logistics, route optimization, and time management.
• Excellent problem-solving and decision-making under pressure.
• Clear communication and ability to manage remote teams.
• Highly organized, detail-oriented, and capable of multitasking.
• Bachelor's degree in Logistics, Business Administration, or related field is advantageous.
• Reliable internet connection and dedicated home office space.

Responsibilities

• Monitor and manage daily delivery operations to ensure timely and efficient deliveries.
• Coordinate with drivers to provide real-time support, updates, and route guidance.
• Use dispatch and tracking software to monitor fleet performance and identify delays.
• Identify and resolve operational issues such as traffic disruptions or vehicle problems.
• Communicate with customers regarding delivery status and adjustments.
• Maintain records of delivery progress, exceptions, and performance metrics.
• Ensure compliance with company policies and safety standards.
• Collaborate with internal teams to ensure seamless delivery experiences.
• Analyze operational data to identify trends and suggest efficiency improvements.
• Handle customer inquiries and complaints related to deliveries with timely resolutions.

Skills

Logistics coordination

Dispatch management

Delivery operations

Route optimization

Problem-solving

Communication

Remote teamwork

Time management

Education

Bachelor's degree in Logistics or related field

Tools

Dispatch software

GPS tracking

Job description

Placements24 is seeking a highly organized Remote Delivery Operations Coordinator to join its virtual operations team. You will oversee day-to-day delivery execution, monitor driver performance, and resolve issues from a remote location, supporting Paarl-originated operations in the Western Cape.

You will coordinate drivers, use dispatch software, and communicate with customers to ensure timely, efficient deliveries while maintaining records and compliance with safety standards.