Remote Courier Operations Lead

Placements24; Cape Town; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and bonuses

Professional development opportunities

Growth in logistics tech

Job summary

Placements24 is seeking a Remote Courier Services Coordinator to oversee courier operations from a home office. The role spans Cape Town, Western Cape, and beyond with a focus on optimizing schedules, dispatch, and client communication.

You will coordinate drivers, monitor real-time progress, and ensure service excellence in a fully remote setting. The ideal candidate will have logistics coordination experience, strong route planning, and proficiency with tracking tools.

Qualifications

• Experience in logistics coordination, dispatch, or courier management, including remote supervision.
• Strong understanding of courier operations, route planning, and delivery logistics.
• Proficiency with logistics software, tracking systems, and communication platforms.
• Excellent organizational skills with high accuracy.
• Excellent verbal and written communication with drivers and clients.
• Proven problem-solving and decision-making under pressure.
• Reliable internet and a dedicated home office for remote work.
• Ability to work independently and manage time effectively.
• Familiarity with South African logistics and traffic patterns is advantageous.
• Proactive, results-oriented mindset.

Responsibilities

• Coordinate and manage a fleet of remote couriers, assigning delivery routes and schedules.
• Monitor delivery progress in real-time using tracking software and provide updates to stakeholders.
• Act as the primary point of contact for drivers, addressing operational queries and resolving issues promptly.
• Liaise with clients to confirm delivery details, special instructions, and resolve any service-related concerns.
• Optimize route planning to ensure efficiency, minimize transit times, and reduce operational costs.
• Maintain accurate records of all deliveries, driver performance, and client feedback.
• Implement and enforce company policies and safety protocols for all courier operations.
• Analyze performance data to identify areas for improvement and recommend operational enhancements.
• Handle emergency situations and unexpected disruptions to delivery schedules effectively.
• Ensure compliance with all relevant regulations and legal requirements for courier services.

Skills

Logistics coordination

Remote supervision

Route planning

Delivery logistics

Communication skills

Problem-solving

Time management

Independent work

Tools

Logistics software

Tracking systems

Communication platforms

Job description

Placements24 is seeking a Remote Courier Services Coordinator to oversee courier operations from a home office. The role spans Cape Town, Western Cape, and beyond with a focus on optimizing schedules, dispatch, and client communication.

You will coordinate drivers, monitor real-time progress, and ensure service excellence in a fully remote setting. The ideal candidate will have logistics coordination experience, strong route planning, and proficiency with tracking tools.