Remote Delivery Operations Coordinator

Placements24; Paarl; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

Professional development

Remote-friendly

Job summary

Placements24 is seeking a highly organized Remote Delivery Operations Coordinator to join its virtual operations team. You will oversee day-to-day delivery execution, monitor driver performance, and resolve issues from a remote location, supporting Paarl-originated operations in the Western Cape.

You will coordinate drivers, use dispatch software, and communicate with customers to ensure timely, efficient deliveries while maintaining records and compliance with safety standards.

Qualifications

• 3+ years in logistics coordination or delivery operations management.
• Experience coordinating drivers and routes.
• Proficiency with dispatch software and GPS tracking tools.
• Strong understanding of delivery logistics, route optimization, and time management.
• Excellent problem-solving and decision-making under pressure.
• Clear communication and ability to manage remote teams.
• Highly organized, detail-oriented, and capable of multitasking.
• Bachelor's degree in Logistics, Business Administration, or related field is advantageous.
• Reliable internet connection and dedicated home office space.

Responsibilities

• Monitor and manage daily delivery operations to ensure timely and efficient deliveries.
• Coordinate with drivers to provide real-time support, updates, and route guidance.
• Use dispatch and tracking software to monitor fleet performance and identify delays.
• Identify and resolve operational issues such as traffic disruptions or vehicle problems.
• Communicate with customers regarding delivery status and adjustments.
• Maintain records of delivery progress, exceptions, and performance metrics.
• Ensure compliance with company policies and safety standards.
• Collaborate with internal teams to ensure seamless delivery experiences.
• Analyze operational data to identify trends and suggest efficiency improvements.
• Handle customer inquiries and complaints related to deliveries with timely resolutions.

Skills

Logistics coordination

Dispatch management

Delivery operations

Route optimization

Problem-solving

Communication

Remote teamwork

Time management

Education

Bachelor's degree in Logistics or related field

Tools

Dispatch software

GPS tracking

Job description

About the Role

Our client, a rapidly expanding national delivery service, is seeking a highly organized and proactive Remote Delivery Operations Coordinator to join their virtual operations team. This role is essential for overseeing the day-to-day execution of our delivery services across various territories, ensuring efficiency, punctuality, and customer satisfaction. Working entirely from a remote location, you will leverage technology to monitor driver performance, manage dispatching systems, and resolve operational challenges as they arise. The ideal candidate is a self-starter with exceptional problem-solving skills, a keen understanding of delivery logistics, and the ability to thrive in a fast-paced, remote environment. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility and autonomy of a fully remote position, supporting operations originating from Paarl, Western Cape .

Key Responsibilities

• Monitor and manage daily delivery operations, ensuring all scheduled deliveries are completed efficiently.


• Coordinate with drivers to provide real-time support, updates, and route guidance.


• Utilize dispatch and tracking software to monitor fleet performance and identify potential delays.


• Proactively identify and resolve operational issues, such as traffic disruptions or vehicle problems.


• Communicate effectively with customers regarding delivery status and any necessary adjustments.


• Maintain accurate records of delivery progress, exceptions, and performance metrics.


• Ensure compliance with company policies, safety standards, and delivery protocols.


• Collaborate with internal teams (e.g., customer service, warehouse) to ensure a seamless delivery experience.


• Analyze operational data to identify trends and suggest improvements to enhance efficiency.


• Handle customer inquiries and complaints related to deliveries, providing timely resolutions.

Requirements

• Minimum of 3 years of experience in logistics coordination, dispatch, or delivery operations management.


• Proven experience in managing and coordinating delivery drivers and routes.


• Proficiency in using dispatch software, GPS tracking systems, and other relevant logistics technologies.


• Strong understanding of delivery logistics, route optimization, and time management principles.


• Excellent problem-solving and decision-making skills, with the ability to think quickly under pressure.


• Exceptional communication and interpersonal skills, with the ability to manage remote teams.


• Must be highly organized, detail-oriented, and able to manage multiple tasks simultaneously.


• Ability to work independently and maintain productivity in a remote work setting.


• A Bachelor's degree in Logistics, Business Administration, or a related field is advantageous.


• Reliable internet connection and a dedicated home office space are required.

Benefits

• This fully remote position offers a competitive annual salary, along with performance-based incentives.


• Comprehensive medical aid benefits are provided, ensuring your well-being.


• A retirement savings plan is available to support your long-term financial goals.


• Opportunities for professional development and advancement within a growing organization are plentiful.


• Enjoy unparalleled flexibility and work-life balance, with the ability to work from anywhere.


• Access to cutting-edge logistics technology and tools.


• Be part of a dynamic and collaborative virtual team environment.


• This role offers the chance to significantly impact operational efficiency for deliveries originating from the Paarl region, without the need for daily commuting.