Remote Debt Recovery & Agency Performance Lead

Profile Personnel; East London; Hybride; ZAR 600 000 - 800 000; Plein temps

Résumé du poste

Profile Personnel is seeking an experienced External Debt Collector (EDC) Manager to lead the external collections environment. This role focuses on managing outsourced debt collection agencies, driving performance, ensuring regulatory compliance, and improving recoveries.

The ideal candidate will have over 10 years of experience in debt collection, strong leadership skills, and deep knowledge of debt collection regulations. The job is primarily remote with required travel for vendor visits and team events.

Qualifications

• 10+ years’ experience in debt collection, collections operations, or vendor management.
• Strong understanding of collections operations and agency management.
• Experience managing SLAs and agency performance.

Responsabilités

• Manage and optimise the performance of external debt collection agencies.
• Drive collections strategy execution and portfolio allocation.
• Ensure compliance with debt collection regulations.

Connaissances

Leadership

Analytical skills

Negotiation

Stakeholder management

Description du poste

Profile Personnel is seeking an experienced External Debt Collector (EDC) Manager to lead the external collections environment. This role focuses on managing outsourced debt collection agencies, driving performance, ensuring regulatory compliance, and improving recoveries.

The ideal candidate will have over 10 years of experience in debt collection, strong leadership skills, and deep knowledge of debt collection regulations. The job is primarily remote with required travel for vendor visits and team events.