Senior EDC Recoveries Portfolio Lead - Outsourced Vendors

Dante Personnel; Sandton; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

Dante Personnel partners with a well-established law firm to recruit an experienced EDC Portfolio Manager who will own outsourced debt recovery portfolios and drive vendor performance.

You will maximise recoveries, manage KPIs and SLAs with external agencies, analyse performance data, and ensure compliance with NCA, Debt Collectors Act and POPIA.

Role requires 5–8 years in debt collections, 3+ years managing outsourced vendors, advanced Excel and familiarity with Excalibur/Cheetah.

Qualifications

• 5–8 years’ experience in debt collections and recoveries.
• 3+ years’ experience managing outsourced agencies.
• Experience with secured, unsecured, legal and post-judgment portfolios.
• Strong knowledge of SA collections legislation and practices.
• Advanced Excel; familiarity with Excalibur/Cheetah is a plus.

Responsibilities

• Manage a portfolio of outsourced delinquent accounts.
• Drive performance against recovery targets, KPIs and SLAs.
• Build and manage relationships with external collection agencies.
• Analyse portfolio performance and implement improvement strategies.
• Monitor vendor compliance with NCA, Debt Collectors Act, POPIA and related laws.
• Provide management with performance reports and insights.
• Identify opportunities to improve recovery strategies and portfolio performance.

Skills

Debt collections

Vendor management

KPI tracking

Legislation knowledge

Excel

Excalibur/Cheetah

Tools

Excalibur

Cheetah

Job description

Dante Personnel partners with a well-established law firm to recruit an experienced EDC Portfolio Manager who will own outsourced debt recovery portfolios and drive vendor performance.

You will maximise recoveries, manage KPIs and SLAs with external agencies, analyse performance data, and ensure compliance with NCA, Debt Collectors Act and POPIA.

Role requires 5–8 years in debt collections, 3+ years managing outsourced vendors, advanced Excel and familiarity with Excalibur/Cheetah.