EDC Liason

Weaver Fintech Ltd; Cape Town; On-site; ZAR 134,000 - 212,000; Full time

Job summary

Weaver Fintech Ltd is seeking a candidate to provide an effective support function to the Outsource Debt Recovery department in Cape Town. The role focuses on achieving performance metrics, managing data, and supporting management with clear communication.

The ideal candidate will have at least 1 year in EDC management, knowledge of the Debt Collectors Act and NCA, and strong report writing skills, with proficiency in Word, Excel and PowerPoint. A clear credit and criminal record is required.

Qualifications

• Grade 12 / Matric or Equivalent.
• Minimum of 1 year experience in EDC management.
• Knowledge and understanding of the Debt Collectors Act and the NCA.
• Effective communication skills (verbal and written).
• Proven track record in problem solving whilst constructively managing conflict and disputes.
• Proven track record in report writing and presentations.
• Must be computer literate (Email, Internet, Word, Excel and PowerPoint).
• Clear credit and criminal record.

Responsibilities

• Provide an effective, efficient and value adding support function to the Outsource Debt Recovery department.
• Achieve performance metrics and operational cash outcomes while focusing on conversion rates and day-to-day processes.
• Ensure operational and quality efficiencies by liaising with EDCs, managing performance, and supporting management with communication.
• Facilitate EDC performance targets and provide insights to improve outcomes.
• Capture accurate data, process payment schedules, align debt collection procedures, and manage direct payments and invoices.
• Build and maintain stakeholder relationships, ensuring clear communication and enhancing service delivery.
• Monitor, report, and ensure EDC performance aligns with SLA standards.

Skills

Effective communication

Problem solving

Dispute management

Report writing

Verbal communication

Interpersonal skills

Teamwork

Independent work

Education

Grade 12 / Matric

Tools

Email

Internet

Word

Excel

PowerPoint

Job description

The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource Debt Recovery department.

What You'll need to do this role:

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 year experience in EDC management
• Knowledge and understanding of the Debt Collectors Act and the NCA
• Effective communication skills (verbal and written)
• Proven track record in problem solving whilst constructively managing conflict and disputes
• Proven track record in report writing and presentations
• Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
• Clear credit and criminal record

Attributes & Behaviors

• Performance-driven and results -orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication (communicate across all levels)
• Team player but able to work independently
• Innovative and resilient to change

Good planning and organizational ability

What you'll love doing in this role:

• Achieve performance metrics and operational cash outcomes while focusing on conversion rates and day-to-day processes.
• Ensure operational and quality efficiencies by liaising with EDCs, managing performance, and supporting management with communication.
• Facilitate EDC performance targets and provide insights to improve outcomes.
• Capture accurate data, process payment schedules, align debt collection procedures, and manage direct payments and invoices.
• Build and maintain stakeholder relationships, ensuring clear communication and enhancing service delivery.
• Monitor, report, and ensure EDC performance aligns with SLA standards.