Remote Customer Experience Strategy Consultant

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Remote benefits

Flexible remote schedule

Work with high-profile clients

Professional development support

Job summary

Placements24 is seeking a highly skilled Remote Management Consultant with CX expertise to guide client organizations in enhancing customer journeys and service delivery. The role emphasizes strategic CX design, data-driven insights, and virtual collaboration across dispersed teams.

You will diagnose CX challenges, craft impactful solutions, and oversee implementation in a fully remote setting, contributing to growth and client loyalty while advancing professional development in a flexible,

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years in customer experience strategy, consulting, or related roles.
• Proven expertise in customer journey design, service improvement, and CX measurement.
• Excellent remote communication, presentation, and facilitation skills.
• Proficiency in CX best practices, CRM systems, and data analysis for customer insights.

Responsibilities

• Map and analyze customer journeys to identify pain points and opportunities.
• Develop and implement strategies to boost satisfaction, loyalty and retention.
• Design and optimize customer service processes and digital touchpoints.
• Advise on CX technology and data analytics for insights.
• Lead virtual workshops and present CX recommendations to client leadership.

Skills

Customer journey design

CX strategy

Remote communication

Data analysis

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM systems

Data analytics tools

Job description

Placements24 is seeking a highly skilled Remote Management Consultant with CX expertise to guide client organizations in enhancing customer journeys and service delivery. The role emphasizes strategic CX design, data-driven insights, and virtual collaboration across dispersed teams.

You will diagnose CX challenges, craft impactful solutions, and oversee implementation in a fully remote setting, contributing to growth and client loyalty while advancing professional development in a flexible,