Remote Project Manager - Customer Experience Initiatives

Placements24; East London; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible scheduling

Professional development opportunities

Modern collaboration tools

Job summary

Placements24 is seeking a passionate Remote Project Manager to lead CX initiatives aimed at improving customer satisfaction, loyalty, and engagement across touchpoints. The role collaborates with marketing, sales, customer support, and product teams to design customer-centric solutions.

The position is fully remote with flexible scheduling, offering opportunities to influence customer journeys and brand perception from anywhere.

Qualifications

• 3–5 years of project management experience focused on CX.
• Experience mapping customer journeys and gathering feedback.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the planning and execution of CX projects.
• Develop and implement onboarding, support, and retention strategies.
• Collaborate with cross-functional teams to define project scope for CX initiatives.
• Manage timelines, budgets, and resources for on-time delivery.
• Analyze customer feedback and data to identify enhancements and measure impact.
• Ensure clear communication and alignment among stakeholders on CX goals.

Skills

Project management

Customer experience

Stakeholder management

Remote work

Communication

Education

Bachelor's degree in Marketing/Business/Communications

Tools

CRM systems

Job description

About the Role

Our client is seeking a passionate and strategic Remote Project Manager to lead transformative customer experience initiatives. This fully remote role allows you to drive projects aimed at enhancing customer satisfaction, loyalty, and engagement across all touchpoints. You will collaborate with marketing, sales, customer support, and product teams to design and implement customer-centric solutions. This is an exciting opportunity for an individual who is dedicated to improving customer journeys and possesses excellent communication and organizational skills, contributing to a positive brand perception from anywhere.

Key Responsibilities

• Lead the planning and execution of projects focused on improving customer satisfaction and loyalty.
• Develop and implement strategies for enhancing customer onboarding, support, and retention.
• Collaborate with cross-functional teams to gather requirements and define project scope for CX initiatives.
• Manage project timelines, budgets, and resources, ensuring timely and successful delivery.
• Analyze customer feedback and data to identify areas for improvement and measure project impact.
• Ensure clear communication and alignment among all stakeholders regarding CX project goals and progress.

Requirements

• 3-5 years of project management experience, ideally with a focus on customer experience or customer success.
• Proven ability to manage projects that improve customer satisfaction and engagement.
• Strong understanding of customer journey mapping, user feedback mechanisms, and CRM systems.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to thrive in a remote work environment, demonstrating self-motivation and organization.
• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Fully remote work arrangement with flexible scheduling.
• Opportunities for professional development in customer experience strategy and project management.
• Access to modern collaboration tools and a supportive virtual team.
• The chance to make a significant impact on customer relationships for a growing company in the East London area.