Remote CX Strategy Consultant — Shape Memorable Journeys

Placements24; Soweto; Hybrid; ZAR 520,000 - 760,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Comprehensive health and retirement

Job summary

Placements24 is seeking an innovative Customer Experience Strategy Consultant to join a fully remote team. You will guide clients in designing journeys that drive loyalty and growth using insights, digital engagement, and service design to transform customer interactions.

Qualified candidates have a Bachelor’s degree and 4+ years in CX or related consulting, with strong data analysis, virtual workshop facilitation, and stellar communication to influence stakeholders.

Qualifications

• Bachelor's degree required.
• 4+ years in CX or related consulting roles.
• Ability to analyze customer data and translate insights into strategies.
• Strong understanding of journey mapping, service design, and digital marketing.

Responsibilities

• Develop comprehensive customer experience strategies aligned with client goals.
• Map customer journeys and identify pain points and moments of truth.
• Design solutions to enhance engagement across touchpoints.
• Advise on digital tools to support experiences.
• Facilitate virtual workshops with client teams.

Skills

Customer experience

Data analysis

Presentation skills

Stakeholder management

Virtual facilitation

Education

Bachelor's degree in Marketing, Business, Design, or related field

Job description

Placements24 is seeking an innovative Customer Experience Strategy Consultant to join a fully remote team. You will guide clients in designing journeys that drive loyalty and growth using insights, digital engagement, and service design to transform customer interactions.

Qualified candidates have a Bachelor’s degree and 4+ years in CX or related consulting, with strong data analysis, virtual workshop facilitation, and stellar communication to influence stakeholders.