Remote CX Architect: Elevate Customer Delight

Placements24; Pretoria; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Remote-first role

Work-from-home environment

Flexible schedule

Opportunities for growth

Collaborative virtual team

Job summary

WhatJobs Direct is seeking a Remote Customer Experience Specialist to join its expanding virtual team in South Africa. This full-time, remote role focuses on delivering outstanding customer service through digital channels and knowledge of CRM tools.

You will handle inquiries, resolve issues, and help enhance the customer journey from a home office environment. Strong communication and independent work habits are essential for success.

Qualifications

• Proven experience in a customer service or support role.
• Strong written and verbal communication in English.
• Ability to work independently in a remote setup and meet deadlines.

Responsibilities

• Handle customer inquiries via email, chat, social media, and possibly phone.
• Provide timely, accurate, and friendly responses to questions and issues.
• Troubleshoot and resolve problems to ensure customer satisfaction.
• Document interactions and feedback in the CRM system accurately.
• Identify opportunities to improve the customer experience and contribute to process improvements.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain up-to-date product knowledge to assist customers effectively.
• Proactively engage with customers to offer support and guidance.
• Contribute to building a positive and collaborative remote team environment.

Skills

Communication

Remote work

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

WhatJobs Direct is seeking a Remote Customer Experience Specialist to join its expanding virtual team in South Africa. This full-time, remote role focuses on delivering outstanding customer service through digital channels and knowledge of CRM tools.

You will handle inquiries, resolve issues, and help enhance the customer journey from a home office environment. Strong communication and independent work habits are essential for success.