Remote Customer Support Specialist with Flexible Schedule

SupportYourApp; South Africa; Remote; ZAR 331,000 - 552,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

Compensation in USD

Referral rewards

Job summary

SupportYourApp is seeking a proactive Customer Support Consultant to join our international team. You will deliver support via phone, chat, and email, build lasting customer relationships, and understand client solutions to meet KPIs.

We offer a fully remote engagement with an inclusive, multilingual environment. Compensation is provided in USD and roles value proactive problem solving and customer satisfaction. Join over 1500 specialists delivering exceptional experiences.

Qualifications

• At least 6 months of experience in a customer support role.
• Excellent English (C1) spoken and written.
• Strong analytical thinking and research skills.
• Experience in travel industry.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists

Skills

Customer support

English (C1)

Analytical thinking

Job description

SupportYourApp is seeking a proactive Customer Support Consultant to join our international team. You will deliver support via phone, chat, and email, build lasting customer relationships, and understand client solutions to meet KPIs.

We offer a fully remote engagement with an inclusive, multilingual environment. Compensation is provided in USD and roles value proactive problem solving and customer satisfaction. Join over 1500 specialists delivering exceptional experiences.