Remote Customer Support Specialist

SupportYourApp; South Africa; Remote; ZAR 198,000 - 296,000; Full time

Benefits offered by this job

Remote work

USD salary

Inclusive international environment

Referral bonuses

Growth opportunities

No time-tracking

Job summary

SupportYourApp is a global leader in Intelligent Support-as-a-Service, delivering secure customer and technical support across 60 languages. We are seeking a Customer Support Consultant to provide excellent service via calls, chats and emails, build lasting relationships, and help ensure timely responses.

This fully remote role offers an international environment and USD compensation, with growth opportunities.

Qualifications

• Excellent command of English (C1).
• At least 6 months of experience in customer support.
• Proactive, customer-focused attitude with strong communication.

Responsibilities

• Deliver outstanding customer support via calls, chats and emails.
• Answer questions, resolve issues, and keep customers updated with timely responses.
• Escalate complex issues to the appropriate internal team when needed.
• Assist with basic User Acceptance Testing (UAT) activities.
• Build strong, lasting relationships with customers.
• Stay updated with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Meet KPIs and maintain high-quality support.
• Communicate with developers and cross-functional specialists.

Skills

English C1

Customer support

Multitasking

Problem solving

Independent work

Tools

CRM systems

Job description

SupportYourApp is a global leader in Intelligent Support-as-a-Service, delivering secure customer and technical support across 60 languages. We are seeking a Customer Support Consultant to provide excellent service via calls, chats and emails, build lasting relationships, and help ensure timely responses.

This fully remote role offers an international environment and USD compensation, with growth opportunities.