Remote Customer Support Specialist - Richards Bay

Placements24; Richards Bay; Hybrid; ZAR 246,000 - 379,000; Full time

Benefits offered by this job

Fully remote

Private healthcare

Retirement fund

Generous leave

Laptop provided

Training programs

Global opportunities

Team events

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team across South Africa. You will handle inquiries via chat, email, and phone, resolve issues, and maintain records to ensure a seamless shopping experience.

The role supports flexible shifts and a remote-first culture, empowering you to work from home while serving customers nationwide. Ideal candidates have proven customer support experience, excellent English, strong problem-solving skills, and familiarity

Qualifications

• Proven experience in a customer support or helpdesk role.
• Excellent written and verbal English communication.
• Strong problem-solving and customer-centric approach.
• Familiarity with CRM and ticketing tools.

Responsibilities

• Provide prompt support via live chat, email, and phone.
• Resolve order, payment, shipping, and product inquiries.
• Escalate complex issues to internal teams.
• Maintain detailed records of interactions and transactions.
• Share customer feedback to improve services.

Skills

Customer support

Communication

Problem solving

CRM systems

Ticketing platforms

Tools

CRM software

Ticketing platforms

Job description

About the Role

Our client, a leading global e-commerce platform, is actively seeking a dedicated Remote Customer Support Specialist to join their fully remote team. This role is perfect for individuals who thrive in a connected environment and are passionate about delivering exceptional online customer service. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless shopping experience. This is a remote-first position, allowing you to work from anywhere within South Africa. We are looking for proactive, self-motivated individuals with outstanding communication skills and a deep understanding of online customer support best practices. This role offers the flexibility and autonomy to manage your workday effectively while contributing to a dynamic and fast-paced industry. Embrace the future of work with a company that prioritises digital connection and employee empowerment, supporting our team members across Richards Bay and beyond.

Key Responsibilities

• Provide prompt and accurate customer support via live chat, email, and phone.
• Resolve customer issues related to orders, payments, shipping, and product inquiries.
• Escalate complex problems to appropriate internal teams for resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate customer feedback to improve services and products.
• Adhere to company guidelines and service level agreements (SLAs).
• Assist in creating and updating customer support documentation and FAQs.
• Proactively engage with customers to ensure satisfaction and build loyalty.
• Stay informed about company products, promotions, and policy changes.
• Collaborate effectively with a distributed team of support professionals.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in e-commerce or online services.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with customer support software, CRM systems, and ticketing platforms.
• Ability to work independently and manage time effectively in a remote setting.
• High-speed internet connection and a suitable home office set-up.
• Comfortable working with various digital communication tools.
• A positive, patient, and empathetic attitude.
• Flexibility to work shifts, including potential evenings or weekends, as required by the business.
• Must be legally eligible to work in South Africa.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement offering maximum flexibility.
• Comprehensive private healthcare plan.
• Retirement fund contributions.
• Generous annual leave allowance.Company-provided equipment (laptop, etc.).
• Extensive training and professional development programs.
• Opportunities for growth within a global organization.
• Virtual team-building events and social activities.
• Employee discounts on platform services.