Online Customer Care Agent

Placements24; Centurion; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training resources

Medical aid

Retirement fund

Job summary

Placements24 is seeking a proactive Online Customer Care Agent to join our fully remote support team. You will be the voice of the company, delivering prompt and helpful assistance to customers through live chat, email, and social channels from your home base near Centurion.

The ideal candidate has strong written and verbal communication, experience in customer-facing roles, and proficiency with CRM tools. A dedicated home office and reliable internet are required, with a degree or certification

Qualifications

• Experience in a customer-facing role, preferably online or remote.
• Excellent written and spoken communication with strong grammar.
• Comfort with digital communication tools and CRM systems.

Responsibilities

• Handle a high volume of inbound inquiries via live chat, email, and social media.
• Provide accurate and efficient solutions to customer questions about products and services.
• Guide customers through troubleshooting steps and resolve issues remotely.
• Maintain detailed records of interactions and resolutions in the CRM.
• Identify opportunities to improve customer experience and provide feedback to teams.
• Ensure all communications meet quality and professionalism standards.

Skills

Customer service

Written communication

Verbal communication

CRM software

Remote work

Education

High school diploma

Degree or certification advantageous

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and tech-savvy Online Customer Care Agent to join their fully remote customer support department. You will be the voice of the company to our valued customers, delivering prompt and helpful assistance through digital channels. This role is fundamental to building and maintaining strong customer relationships. If you are passionate about technology, thrive in a remote work setting, and possess excellent communication skills, this is the ideal opportunity for you to make a significant impact from your home base near Centurion .

Key Responsibilities

• Handle a high volume of inbound customer inquiries via live chat, email, and social media platforms.
• Provide accurate and efficient solutions to customer questions and concerns regarding products and services.
• Guide customers through troubleshooting steps and resolve technical issues effectively.
• Maintain detailed and accurate records of customer interactions and resolutions in the company's CRM system.
• Identify opportunities to improve customer experience and provide feedback to the product and service teams.
• Ensure all customer communications meet the company's standards for quality and professionalism.

Requirements

• Demonstrable experience in a customer-facing role, preferably in an online or remote capacity.
• Exceptional written and verbal communication skills, with impeccable grammar and spelling.
• Proficiency in using digital communication tools and customer relationship management (CRM) software.
• Strong ability to work independently, manage multiple tasks simultaneously, and meet deadlines in a remote setting.
• A dedicated home office setup with reliable internet connectivity and a conducive work environment.
• High school qualification; a degree or relevant certification is advantageous.

Benefits

• Attractive salary package designed for remote work success.
• Flexibility to work from anywhere within South Africa.
• Access to comprehensive online training and professional development resources.
• Full benefits package, including medical aid and retirement fund contributions.
• A dynamic, supportive, and collaborative virtual team environment that fosters innovation.