Remote Customer Support Specialist

Placements24; East London; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive incentives

Health benefits

Fully remote with flexible scheduling

Career development

Collaborative remote team culture

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to deliver expert assistance from a home office, serving customers across channels with a focus on the East London region. You will diagnose issues, resolve inquiries, and maintain precise CRM records to boost satisfaction and retention.

The role emphasizes independent work, strong communication, and knowledge of helpdesk tools, with a fully remote setup and potential for professional growth and incentives.

Qualifications

• Proven experience in a customer support or helpdesk role, preferably remote.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A strong commitment to providing exceptional customer service.
• High school diploma or equivalent; a degree or relevant certification is a plus.

Responsibilities

• Manage inbound customer queries via phone, email, and live chat support.
• Diagnose and resolve customer issues related to products and services efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure swift resolution of escalated issues.
• Proactively seek opportunities to improve the customer experience and provide feedback.
• Stay up-to-date with product knowledge and company policies to provide accurate support.

Skills

Customer support

Active listening

Problem solving

Communication

Time management

Remote work

CRM familiarity

Helpdesk software

Ticketing systems

Independence

Education

High school diploma

Relevant certification (preferred)

Tools

CRM platforms

Helpdesk software

Ticketing systems

Job description

About the Role

Our client is looking for a proactive and adaptable Remote Customer Support Specialist to join their dedicated team, serving customers and based remotely, with a focus on the East London region. This role is essential for maintaining customer satisfaction by providing timely and effective support across various channels. You will be empowered to resolve inquiries, troubleshoot issues, and guide customers, all from your home office. This is a fantastic opportunity to be part of a company that champions remote work, offering flexibility, autonomy, and the chance to make a significant impact on customer retention and loyalty through expert virtual service delivery.

Key Responsibilities

• Manage inbound customer queries via phone, email, and live chat support.
• Diagnose and resolve customer issues related to products and services efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure swift resolution of escalated issues.
• Proactively seek opportunities to improve the customer experience and provide feedback.
• Stay up-to-date with product knowledge and company policies to provide accurate support.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in a remote capacity.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A strong commitment to providing exceptional customer service.
• High school diploma or equivalent; a degree or relevant certification is a plus.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Fully remote work arrangement with flexible scheduling options.
• Opportunities for professional development and career growth.
• A supportive and collaborative remote team culture focused on success.