Remote Customer Success Advocate - WhatJobs Direct

Placements24; George; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health and wellness benefits

Generous annual leave

Home office stipend

Career development opportunities

Equipment provided

Job summary

Placements24 is seeking a Remote Customer Success Advocate based in George, Western Cape, South Africa. The role is remote-first, offering flexibility while remaining a core member of our client-facing team.

You will manage a portfolio of clients, guiding onboarding, adoption, and ongoing engagement to maximize value from the platform. Responsibilities include building strong relationships, conducting training, monitoring health, and identifying upsell opportunities.

Qualifications

• Experience in Customer Success or Account Management with a client-facing focus.
• Excellent communication and presentation skills for remote engagement.
• Ability to translate client needs into platform strategies and actions.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Onboard new clients with comprehensive training and support.
• Monitor client health and identify upsell or cross-sell opportunities.
• Act as trusted advisor, provide guidance for platform utilization.
• Troubleshoot issues and coordinate with internal teams for resolution.
• Contribute to client reviews, drive retention and expansion plans.

Skills

Customer Success

Account Management

Communication skills

Analytical skills

Problem solving

Self-motivated

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Job description

About the Role

Our client is a forward-thinking organization seeking a dedicated Remote Customer Success Advocate to be based in George, Western Cape , though the role itself is fully remote. This position is crucial for ensuring our clients maximize their value from our client's innovative platform. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement. Your expertise will help clients achieve their strategic goals using our client's solutions. This is a remote-first role, offering unparalleled flexibility and the opportunity to work from anywhere within South Africa, while still being a core part of our client's team. We are looking for individuals who are passionate about building relationships, possess excellent communication skills, and have a knack for understanding client needs. The successful candidate will play a vital role in client retention and growth, contributing directly to the company's success. We pride ourselves on a culture of collaboration, innovation, and continuous improvement, supporting our remote team members to thrive. Embrace the opportunity to shape customer experiences from the comfort of your home office and contribute to a globally recognized brand.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their business objectives and ensure they are leveraging the platform effectively.
• Onboard new clients, providing comprehensive training and support to ensure a smooth transition.
• Monitor client health and identify opportunities for upselling or cross-selling based on their needs.
• Act as a trusted advisor, providing strategic guidance and best practices for platform utilization.
• Troubleshoot and resolve client issues in a timely and efficient manner, coordinating with internal teams when necessary.
• Gather client feedback and communicate insights to product and sales teams to drive product enhancements.
• Conduct regular business reviews with clients to demonstrate value and discuss future strategies.
• Achieve key performance indicators related to client retention, satisfaction, and expansion.
• Contribute to the development of customer success best practices and playbooks.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS environment.
• Exceptional communication, interpersonal, and presentation skills, with the ability to engage clients remotely.
• Strong analytical and problem-solving skills, with a proactive approach to client challenges.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to understand client business needs and translate them into actionable platform strategies.
• Experience in delivering effective online training and demonstrations.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• A passion for customer advocacy and driving client outcomes.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
• Excellent organizational skills and ability to manage a diverse client portfolio effectively.

Benefits

• Fully remote work arrangement with the flexibility to work from anywhere.
• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous annual leave and paid time off.
• Opportunities for continuous professional development and training.
• Access to cutting-edge tools and technologies.
• A collaborative and supportive remote team culture.
• Company-provided equipment and home office stipend.
• Career growth opportunities within a rapidly expanding tech company.
• Regular virtual team events and engagement activities.