Remote Customer Success Manager, Sports Tech

Placements24; Kempton Park; Remote; ZAR 700.000 - 900.000; Vollzeit

Zusammenfassung

Placements24 is seeking a Remote Customer Success Manager to lead a portfolio of clients from anywhere in South Africa. You’ll onboard clients, drive adoption of our sports management software, and ensure ongoing satisfaction while identifying upsell opportunities.

You will collaborate closely with clients to understand goals, monitor health metrics, and provide timely support through email, phone, and video conferencing.

Qualifikationen

• Proven experience in Customer Success.

Aufgaben

• Manage a portfolio of assigned clients, fostering strong, long-term relationships.
• Conduct onboarding sessions for new clients, ensuring a smooth and effective integration of the software.
• Proactively engage with clients to understand their goals, challenges, and satisfaction levels.
• Provide timely and effective technical and operational support to clients via various communication channels (email, phone, video conferencing).
• Identify opportunities for client growth and expansion of services, collaborating with sales teams when necessary.
• Monitor client health metrics and proactively address any potential risks or issues.
• Gather client feedback and insights to inform product development and service improvements.
• Develop and deliver training materials and resources for clients.
• Act as the voice of the customer internally, advocating for client needs to product and engineering teams.
• Contribute to customer success best practices and knowledge base development.

Kenntnisse

Customer success

Jobbeschreibung

Placements24 is seeking a Remote Customer Success Manager to lead a portfolio of clients from anywhere in South Africa. You’ll onboard clients, drive adoption of our sports management software, and ensure ongoing satisfaction while identifying upsell opportunities.

You will collaborate closely with clients to understand goals, monitor health metrics, and provide timely support through email, phone, and video conferencing.