Remote Customer Success Manager - Hospitality Tech

Placements24; Upington; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Medical and retirement benefits

Generous paid time off

Job summary

Placements24 is seeking a remote Customer Success Manager for the hospitality tech sector. You will onboard hotels and resorts, guide them through setup, and become their primary contact while working from anywhere in South Africa.

You will monitor product adoption, drive renewals, share feedback with product teams, and help clients maximize value. A Bachelor’s degree and excellent communication are required; experience in tech or hospitality is a plus.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Proven experience in Customer Success or account management in tech/hospitality.
• Excellent communication and interpersonal skills.
• Strong software adoption and onboarding experience.
• Remote-friendly with strong organization and self-motivation.

Responsibilities

• Onboard new clients and guide them through implementation.
• Build and maintain long-term relationships with clients.
• Identify client needs and propose solutions to maximize product value.
• Monitor client health and usage metrics to prevent churn.
• Conduct regular check-ins and business reviews.
• Educate clients on new features and best practices.
• Coordinate with support to troubleshoot issues.
• Gather feedback for product improvements.
• Develop case studies and success stories.

Skills

Customer Success

Account Management

Communication

Software implementation

Remote work

Time management

Hospitality knowledge

Education

Bachelor's degree

Job description

About the Role

Our client is a rapidly growing technology company specializing in innovative solutions for the hospitality industry, and they are seeking a dedicated Remote Customer Success Manager. This role is a fully remote position, allowing you to work from anywhere within South Africa. You will be instrumental in ensuring that our clients, primarily hotels and resorts, derive maximum value from our software platforms. This involves building strong relationships, understanding client needs, onboarding new users, and providing ongoing support to drive adoption and satisfaction. The ideal candidate will possess a blend of technical aptitude, exceptional communication skills, and a deep understanding of the hospitality sector's unique challenges and opportunities. As a remote-first organization, we foster a collaborative and supportive virtual environment. This is a fantastic chance to be part of a forward-thinking company revolutionizing the **Upington, Northern Cape** hospitality landscape, impacting client success from a distance.

Key Responsibilities

• Onboard new clients, guiding them through the implementation and setup of our hospitality software.
• Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
• Proactively identify client needs and provide solutions to enhance their use of our products.
• Monitor client health and engagement metrics, intervening when necessary to prevent churn.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on new features and best practices for utilizing our technology.
• Troubleshoot and resolve client issues efficiently, coordinating with technical support teams.
• Gather client feedback and relay it to product development teams for continuous improvement.
• Develop and share success stories and case studies.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within the tech or hospitality sector.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of software implementation and user adoption strategies.
• Ability to manage a portfolio of clients and prioritize effectively.
• Tech-savvy with the ability to learn new software quickly.
• A passion for customer service and problem-solving.
• Highly organized and self-motivated, with the ability to thrive in a remote work environment.
• Familiarity with the **Upington, Northern Cape** region's hospitality market is a plus, though not essential due to the remote nature of the role.
• Bachelor's degree or equivalent practical experience.

Benefits

• Fully remote position offering significant work-life balance.
• Competitive salary and performance-based commission/bonus structure.
• Comprehensive medical and retirement benefits.
• Generous paid time off policy.
• Opportunities for rapid career advancement in a growing tech company.