Remote Customer Success Manager - Hospitality Tech

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Job summary

Placements24 is seeking a Remote Customer Success Manager to guide hospitality clients in leveraging our software solutions from anywhere in South Africa.

You will onboard new customers, drive adoption, and nurture long-term relationships while monitoring health metrics and reducing churn in a fast-growing SaaS environment.

Qualifications

• 3+ years in Customer Success, Account Management, or client-facing role.
• Solid hospitality industry knowledge (hotels/restaurants/travel).
• Excellent communication, presentation and problem-solving skills.
• Self-motivated, able to manage time in a remote role.

Responsibilities

• Manage a portfolio of hospitality clients as the main contact.
• Onboard new clients and ensure successful software implementation.
• Drive product adoption and maximize solution usage.
• Monitor client health and mitigate churn risks.
• Provide ongoing training and best-practice guidance to clients.
• Identify upsell/cross-sell opportunities and relay insights to teams.
• Conduct regular business reviews to assess goals and performance.

Skills

Client relationships

Communication

Problem solving

Remote work

Education

Bachelor's degree in Business

Tools

Salesforce

Gainsight

Job description

About the Role Our client, a fast-growing hospitality technology company, is seeking a dedicated and proactive Remote Customer Success Manager. This is a fully remote position, enabling you to work from anywhere in South Africa. You will be instrumental in ensuring our clients in the hospitality sector maximize their value from our innovative software solutions. Your primary focus will be on building strong client relationships, driving adoption, providing excellent support, and ultimately fostering client retention and growth. The ideal candidate possesses a deep understanding of the hospitality industry, exceptional communication skills, and a passion for helping clients succeed. This role requires a self-motivated individual who thrives in a dynamic, remote work environment.

Key Responsibilities

• Manage a portfolio of hospitality clients, acting as their primary point of contact.
• Onboard new clients, ensuring a smooth and successful implementation of our software.
• Proactively engage with clients to drive product adoption and ensure they are leveraging the full capabilities of our solutions.
• Monitor client health and identify potential risks, implementing strategies to mitigate churn.
• Provide ongoing support, training, and best practice guidance to clients.
• Identify opportunities for upselling and cross-selling additional services.
• Gather client feedback and relay insights to product and sales teams.
• Conduct regular business reviews with clients to assess their goals and our performance.
• Develop and maintain strong, long-term client relationships.
• Contribute to the development of customer success resources and playbooks.

Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or a client-facing role, preferably within the SaaS or hospitality technology sector.
• A solid understanding of the hospitality industry (hotels, restaurants, travel).
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and problem-solving skills.
• Strong technical aptitude and ability to learn new software quickly.
• Self-motivated and able to manage time effectively in a remote work environment.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.
• Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.
• Must be fluent in English; additional languages are an advantage.
• Must have the legal right to work remotely in **South Africa**.

Benefits

This is a fully remote position offering excellent work-life balance and flexibility. Our client offers a competitive salary, commission/bonus structure tied to client retention and growth, and comprehensive health benefits. You will have access to continuous learning and development opportunities, and the chance to work with cutting-edge technology that is transforming the hospitality industry. Join a supportive and innovative team and play a key role in our clients' success. This is a prime opportunity to advance your career in the thriving hospitality tech space.