Remote Customer Success Advocate

Placements24; Mtubatuba Local Municipality; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a Remote Customer Success Advocate for a global SaaS leader. The role allows you to work from anywhere in South Africa, delivering exceptional support and guiding clients to maximize platform value.

You will onboard clients, monitor health, address inquiries, and collaborate with sales, support, and product to ensure a positive, long-term relationship within a remote work setup.

Qualifications

• Minimum of 3 years of experience in Customer Success.

Responsibilities

• Onboard new clients, providing comprehensive guidance and training on platform features and best practices.
• Proactively engage with assigned accounts to monitor health, identify risks, and develop success plans.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues effectively and efficiently.
• Conduct regular check-ins and business reviews to ensure clients are achieving their desired outcomes.
• Gather client feedback and insights to inform product development and service improvements.
• Identify opportunities for upsell and cross-sell based on client needs and usage patterns.
• Develop and share valuable content, resources, and best practices with the client base.
• Collaborate with internal teams, including sales, support, and product, to ensure a cohesive client experience.

Skills

Customer Success

Communication Skills

Job description

Our client, a global leader in SaaS solutions, is looking for a dedicated Remote Customer Success Advocate to join their expanding support division. This fully remote position offers the unique opportunity to work from anywhere within South Africa, providing exceptional support and guidance to their international client base. You will be instrumental in ensuring clients maximize the value of our client's platform, fostering long-term relationships, and driving customer satisfaction. This role requires a proactive, self-motivated individual with outstanding communication skills and a passion for helping others succeed. If you excel in a remote-first environment and are committed to delivering unparalleled customer experiences, Join a team that values innovation, collaboration, and employee growth, all from the comfort of your home office.

Key Responsibilities

• Onboard new clients, providing comprehensive guidance and training on platform features and best practices.
• Proactively engage with assigned accounts to monitor health, identify risks, and develop success plans.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues effectively and efficiently.
• Conduct regular check-ins and business reviews to ensure clients are achieving their desired outcomes.
• Gather client feedback and insights to inform product development and service improvements.
• Identify opportunities for upsell and cross-sell based on client needs and usage patterns.
• Develop and share valuable content, resources, and best practices with the client base.
• Collaborate with internal teams, including sales, support, and product, to ensure a cohesive client experience.

Requirements

• Minimum of 3 years of experience in Customer Success,