Remote Customer Success Manager - Benoni

Placements24; Benoni; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Life insurance

Generous paid time off

Remote work flexibility

Equity options

Training & conferences

Job summary

Placements24 is seeking a Remote Customer Success Manager to manage a portfolio of key client accounts and drive adoption of our SaaS platform from anywhere in South Africa. The role focuses on clients onboarded in the Benoni region, with a path to strengthen relationships and retention through strategic reviews and proactive engagement.

You will collaborate with sales, product, and support teams, deliver training, and shape customer success programs in a fast-growing company.

Qualifications

• 3-5 years in Customer Success, Account Management, or related client-facing role (SaaS preferred).
• Proven ability to manage a book of business and drive retention and expansion.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills with a strategic mindset.
• Experience with CRM and CS platforms (Salesforce, Gainsight).
• Independent work style with ability to manage multiple priorities remotely.
• Bachelor's degree in Business/Marketing or related field preferred.

Responsibilities

• Manage a portfolio of key client accounts and build strong relationships.
• Proactively drive adoption and utilization of the platform.
• Conduct regular check-ins, business reviews, and strategy sessions.
• Identify upsell and cross-sell opportunities based on client needs.
• Serve as primary contact for clients and address concerns with timely solutions.
• Monitor client health metrics and mitigate churn risks.
• Collaborate with sales, product, and support for a seamless experience.
• Gather client feedback and advocate for needs internally to influence product development.
• Develop and deliver training materials and resources for clients.
• Contribute to CS best practices and processes.

Skills

Customer success

Account management

SaaS

Salesforce

Gainsight

Remote work

Communication

Education

Bachelor's degree in Business/Marketing/Related

Tools

Salesforce

Gainsight

Job description

About the Role Our client, a rapidly growing SaaS company, is seeking an experienced and motivated Remote Customer Success Manager to join their dedicated team. This role is crucial for fostering strong, long-term relationships with clients, ensuring they derive maximum value from our client's platform, and driving customer retention and growth. As a fully remote position, you will have the flexibility to work from anywhere in South Africa, though this role has a primary focus on supporting clients originally onboarded through the Benoni region. The ideal candidate is passionate about customer advocacy, possesses excellent communication and strategic thinking skills, and thrives in an independent work environment. If you are a proactive, results-oriented professional with a proven track record in customer success, this is an exceptional opportunity to contribute to a dynamic and innovative company. You will be instrumental in shaping the customer journey and ensuring our client's continued success.

Key Responsibilities

• Manage a portfolio of key client accounts, building strong relationships and understanding their business objectives.
• Proactively engage with clients to ensure successful adoption and utilization of the platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Identify opportunities for upsell and cross-sell based on client needs and goals.
• Act as the primary point of contact for clients, addressing their concerns and providing timely solutions.
• Monitor client health metrics and implement strategies to mitigate churn risks.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Gather client feedback and advocate for their needs internally to influence product development.
• Develop and deliver training materials and resources for clients.
• Contribute to the development and refinement of customer success best practices.

Requirements

• Minimum of 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven ability to manage a book of business and drive customer retention and expansion.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills with a strategic mindset.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Ability to work independently and manage multiple priorities in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proficiency in English; fluency in other relevant languages is a plus.
• Demonstrated understanding of customer lifecycle management.
• Proactive, organized, and driven to achieve results.

Benefits

• Our client offers a highly competitive salary, performance-based bonuses, and equity options.
• The comprehensive benefits package includes excellent medical aid, life insurance, and generous paid time off.
• As a fully remote position, it offers unparalleled flexibility.
• Opportunities for professional growth and development are abundant, with access to extensive training programs and conferences.
• You will join a vibrant, collaborative, and supportive remote team culture.
• This role is ideal for individuals seeking a challenging and rewarding career path in customer success, working from home and contributing to a globally recognized company, with a connection to the Benoni region.