Remote Customer Solutions Specialist - Telecoms

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote with flexible hours

Health, dental, and vision insurance

Paid training programs

Career growth opportunities

Supportive remote team

Job summary

Placements24 is seeking a Remote Customer Solutions Specialist to join our expanding telecoms support team. This fully remote role focuses on delivering responsive technical help and guidance to customers, addressing inquiries, troubleshooting issues, and ensuring a positive experience.

You will work independently from home, use CRM tools to log interactions, and contribute to customer retention through clear communication and proactive problem solving.

Qualifications

• High school diploma or equivalent; related post-secondary education is a plus.
• Minimum 2 years in customer or technical support, ideally in telecoms.
• Strong understanding of telecom services (internet, mobile, VoIP).
• Excellent communication, listening and problem-solving skills.
• Proficiency with CRM systems and remote support tools.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote technical support and troubleshooting for telecom services.
• Respond to inquiries via phone, email, and chat promptly.
• Guide customers through setup and use of telecom equipment and software.
• Diagnose issues and escalate when needed to higher tiers.
• Educate customers on features and best practices.
• Document interactions and resolutions in the CRM system.

Skills

Customer support

Technical support

CRM software

Remote work

Communication skills

Problem-solving

Education

High school diploma

Tools

CRM software

Remote support tools

Job description

About the Role

Our client is looking for a customer-focused and technically adept Remote Customer Solutions Specialist to join their expanding team. This position is entirely remote, allowing you to provide exceptional support and technical solutions to our valued telecoms customers from anywhere. You will act as a primary point of contact, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience. This role is crucial for customer retention and satisfaction in the competitive telecommunications market.

Key Responsibilities

• Provide remote technical support and troubleshooting for a range of telecommunications services and products.


• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Guide customers through setup, installation, and usage of telecom equipment and software.


• Diagnose and resolve technical issues, escalating complex problems to higher support tiers when necessary.


• Educate customers on product features, services, and best practices to enhance their experience.


• Document all customer interactions, issues, and resolutions accurately in the CRM system.

Requirements

• High school diploma or equivalent; post-secondary education in a related field is a plus.


• Minimum 2 years of experience in customer support, technical support, or a similar role, preferably in the telecoms industry.


• Strong understanding of common telecommunications services (e.g., internet, mobile, VoIP).


• Excellent communication, active listening, and problem-solving skills.


• Proficiency with CRM software and remote support tools.


• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.


• Fully remote work arrangement with flexible hours.


• Comprehensive health, dental, and vision insurance.


• Paid training programs and opportunities for career growth.


• A supportive and collaborative remote team culture.