Remote Customer Solutions Advisor

Placements24; Benoni; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Professional development

Home office stipend

Collaborative online team

Job summary

Placements24 is seeking a Remote Customer Solutions Advisor to join their fully remote team. You will guide customers through their journey, offering tailored solutions and ensuring they receive maximum value from our services from home.

This role emphasizes proactive problem solving, clear communication, and the ability to manage a diverse caseload via CRM and digital channels, with opportunities for development and home office support.

Qualifications

• Proven experience in a customer solutions or advisory role, ideally remotely.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with CRM software and digital channels.
• Ability to manage a diverse caseload from home.

Responsibilities

• Provide expert advice and solutions to customers regarding products and services.
• Handle complex inquiries and resolve issues via digital channels.
• Proactively engage with customers to ensure needs are met and satisfaction.
• Document interactions and solutions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant offerings.

Skills

Customer support

Communication skills

Remote work capability

CRM proficiency

Tools

CRM software

Digital communication tools

Job description

About the Role

Our client is seeking an enthusiastic and resourceful Remote Customer Solutions Advisor to join their dynamic, fully remote team. This role is critical in guiding customers through their journey, offering tailored solutions and ensuring they receive maximum value from our services. You will operate from home, collaborating virtually with colleagues and providing exceptional support. We foster an environment that supports remote professionals, encouraging innovation and delivering outstanding customer experiences through effective communication and problem-solving.

Key Responsibilities

• Provide expert advice and solutions to customers regarding products and services.
• Handle complex customer inquiries and resolve issues efficiently via digital channels.
• Proactively engage with customers to ensure their needs are met and satisfaction is maintained.
• Document all customer interactions and solutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant offerings based on customer needs.

Requirements

• Proven experience in a customer solutions or advisory role, ideally remotely.
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency with CRM software and digital communication platforms.
• Ability to work autonomously and manage a diverse caseload effectively from home.
• A proactive and customer-centric approach to service delivery.

Benefits

• Attractive salary and performance-based incentives.
• Fully remote work opportunity with flexible hours.
• Comprehensive professional development and training programs.
• A supportive and collaborative online team environment.
• Contribution towards home office expenses.