Remote Customer Service Representative - Insurance

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Work from anywhere in South Africa

Company-provided remote work equipment

Comprehensive training

Job summary

Placements24 is seeking remote Customer Service Representatives to join a fully remote team across South Africa. You will be the primary contact for policyholders, handling inquiries, resolving issues, and guiding customers through processes from home.

The role requires excellent communication, problem-solving skills, and the ability to work independently in a virtual, team-oriented environment. Company-provided equipment and ongoing training are included.

Qualifications

• Proven experience in customer service or call center, preferably in insurance.
• Excellent verbal and written communication with a friendly tone.
• Ability to work independently in a remote setting; high school diploma required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide information about policies, coverage, billing, and account management.
• Assist with policy changes, updates, and processing requests efficiently.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain accurate records in the CRM system.
• Educate customers on available services and products.

Skills

Customer service experience

Excellent communication

Remote work

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Virtual communication tools

Job description

Our client is actively seeking dedicated and empathetic Remote Customer Service Representatives to join their fully remote team. In this role, you will be the primary point of contact for policyholders, providing exceptional support and information regarding their insurance policies. You will handle inquiries, resolve issues, and guide customers through various processes from the comfort of your own home. This position is perfect for individuals who possess excellent communication skills, a problem-solving mindset, and thrive in a virtual, team-oriented environment, contributing to a positive customer experience across South Africa.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about insurance policies, coverage, billing, and general account management.
• Assist customers with policy changes, updates, and processing requests efficiently.
• Troubleshoot and resolve customer issues, escalating complex cases to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Educate customers on available services and product offerings.

Requirements

• Proven experience in a customer service or call center environment, preferably in the insurance sector.
• Excellent verbal and written communication skills with a clear and friendly tone.
• Strong active listening and problem-solving abilities.
• Proficiency with computers, CRM software, and virtual communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; further education or certifications are a plus.

Benefits

• Competitive annual salary with potential for performance incentives.
• Opportunity to work from anywhere in South Africa.
• Comprehensive training program and ongoing support.
• Company-provided equipment for remote work setup.
• A supportive and inclusive virtual team culture focused on collaboration.