Remote Customer Engagement Specialist

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health and wellness benefits

Opportunities for advancement

Supportive virtual community

Job summary

Placements24 is seeking a proactive Remote Customer Engagement Specialist to join a fully remote team, connecting with customers nationwide from Vereeniging. You will build strong relationships, address needs, and enhance the customer experience through attentive communication and personalized support from your home office.

This role values independence, strong written and verbal skills, and comfort with CRM tools and digital channels.

Qualifications

• High school diploma required; a degree in marketing, communications, or related field is a plus.
• Experience in customer engagement, customer success or client-facing roles preferred.
• Excellent written and verbal communication with a friendly, professional tone.
• Proficient with CRM software and digital communication tools.

Responsibilities

• Proactively engage with customers to ensure satisfaction and address issues.
• Respond to inquiries across digital channels including social media and email.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Onboard new customers and provide guidance on product usage.
• Gather customer insights to inform service improvements.
• Build and nurture long-lasting customer relationships.

Skills

Customer engagement

Communication

Time management

Empathy

Education

High school diploma

Degree in Marketing/Communications (plus)

Tools

CRM software

Job description

About the Role

Our client is actively seeking a proactive and communicative Remote Customer Engagement Specialist to become a key part of their fully remote team, connecting with customers nationwide from Vereeniging . This role focuses on building and maintaining strong customer relationships, proactively addressing needs, and enhancing the overall customer experience. You will be instrumental in fostering loyalty and satisfaction through attentive communication and personalized support, utilizing various digital platforms. Ideal for individuals who excel in independent work environments and are passionate about creating positive customer interactions from their home office.

Key Responsibilities

• Proactively engage with customers to ensure satisfaction and address potential issues.
• Respond to customer inquiries and feedback across digital channels, including social media and email.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Onboard new customers and provide guidance on product usage.
• Gather customer insights and feedback to inform service improvements.
• Build and nurture strong, long-lasting customer relationships.

Requirements

• High school diploma; a degree in marketing, communications, or a related field is a plus.
• Previous experience in customer engagement , customer success, or a similar client-facing role.
• Exceptional written and verbal communication skills, with a friendly and professional tone.
• Proficiency with CRM software and digital communication tools.
• Strong ability to build rapport and empathy with customers.
• Self-motivated with excellent time management skills for remote work.

Benefits

• Competitive salary and attractive bonus structure.
• Fully remote position with flexibility in working hours.
• Comprehensive health and wellness benefits package.
• Opportunities for advancement within a growing company.
• A supportive virtual community and access to professional development resources.