Remote Cruise Concierge — Guest Experience Expert

Princess Cruise Line; Cape Town; Remote; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Discounted cruise fares for employees

Comprehensive training

Supportive team environment

Job summary

Princess Cruise Line is seeking a detail-oriented Remote Cruise Ship Concierge to manage guest inquiries and service requests for our renowned cruise line, operating remotely from Richards Bay. You will be the first point of contact for guests seeking to enhance their travel experience, ensuring personalized service and smooth coordination.

Responsibilities include assisting guests with shore excursions, dining reservations, and onboard activities, while coordinating with onboard teams and

Qualifications

• Experience in customer service, hospitality or travel agent roles.
• Excellent communication, listening and problem-solving skills.
• Strong knowledge of travel destinations and cruise operations is a plus.
• Proficiency with CRM and online booking tools.

Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, and chat.
• Assist guests with booking and customizing shore excursions, dining reservations, and onboard activities.
• Proactively resolve guest issues and concerns, ensuring high satisfaction.
• Provide expert recommendations and personalized advice to enhance the cruise experience.
• Liaise with onboard teams and third-party vendors to fulfill requests.
• Maintain accurate guest records and interaction logs in the CRM system.

Job description

Princess Cruise Line is seeking a detail-oriented Remote Cruise Ship Concierge to manage guest inquiries and service requests for our renowned cruise line, operating remotely from Richards Bay. You will be the first point of contact for guests seeking to enhance their travel experience, ensuring personalized service and smooth coordination.

Responsibilities include assisting guests with shore excursions, dining reservations, and onboard activities, while coordinating with onboard teams and