Remote Courier Operations Lead: Dispatch & Tracking

Placements24; Randburg; Hybrid; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Professional development

Remote tech support

Job summary

Placements24 is seeking a Remote Courier Specialist to manage courier operations from a home-based office. You will coordinate dispatch, tracking, and delivery confirmation, while supporting couriers and clients across multiple zones near Randburg.

Strong remote work capabilities and attention to detail are required. You will leverage courier software and GPS tools to meet timelines, resolve issues, and improve service quality.

Qualifications

• Experience in courier/logistics/dispatch is required.
• Proficiency with courier management software, GPS tracking, and online communication platforms.
• Strong communication and organizational skills are essential.
• Ability to work remotely and manage tasks independently.

Responsibilities

• Coordinate daily courier activities including dispatch and delivery confirmation.
• Serve as main contact for couriers, providing guidance and issue resolution.
• Use courier management software to monitor shipments and timelines.
• Handle customer inquiries and complaints promptly.
• Maintain accurate records of dispatched items and performance metrics.
• Analyze data to identify efficiency and service improvements.

Skills

Remote work experience

Communication skills

Problem solving

Organizational skills

Independent worker

Tools

Courier management software

GPS tracking systems

Online communication platforms

Job description

Placements24 is seeking a Remote Courier Specialist to manage courier operations from a home-based office. You will coordinate dispatch, tracking, and delivery confirmation, while supporting couriers and clients across multiple zones near Randburg.

Strong remote work capabilities and attention to detail are required. You will leverage courier software and GPS tools to meet timelines, resolve issues, and improve service quality.