Remote Community Outreach Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Home office stipend

Technology allowance

Flexible working hours

Job summary

Placements24 is seeking a Remote Community Outreach Specialist to engage diverse populations across Mpumalanga from a fully remote setup. You will use digital channels, phone, and other tools to share information about services, assist with applications, and connect people to resources.

The role emphasizes strong communication, tech-savviness, and understanding community needs. You will collaborate with internal teams, monitor outreach metrics, and help plan initiatives while maintaining a

Qualifications

• Bachelor's degree preferred in Social Sciences, Communications, Public Administration, or related field.
• Minimum 2 years of experience in community outreach, social services, or related role.
• Strong communication skills, both verbal and written.
• Proficiency with digital channels, social media, and CRM systems.
• Ability to work independently in a remote setting and manage time effectively.

Responsibilities

• Conduct outreach using digital channels and phone to engage community members.
• Educate on available services, programs, and resources.
• Assist individuals with navigating applications and accessing support.
• Build relationships with community stakeholders remotely.
• Gather feedback to inform program development and improvements.
• Develop and share outreach materials (digital flyers, posts).
• Track outreach activities and report on key metrics.
• Identify barriers to access and propose solutions.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Verbal communication

Written communication

Digital tools

CRM systems

Remote work

Education

Bachelor's degree in Social Sciences/Communications/Public Administration

Related field

Tools

CRM systems

Job description

About the Role

Our client, a forward-thinking organization focused on community engagement and resource accessibility, is seeking a dedicated Remote Community Outreach Specialist. This position is designed for individuals passionate about connecting with and supporting diverse populations, primarily serving the **Nelspruit, Mpumalanga** region, but executed entirely from a remote location. The specialist will utilize digital platforms, phone, and other remote communication tools to engage community members, provide information on available services, and facilitate access to resources. This role is critical for extending our reach and ensuring that individuals across **Mpumalanga** can benefit from our client's initiatives, regardless of their geographical location. The ideal candidate will be an excellent communicator, tech-savvy, and possess a strong understanding of community needs and outreach strategies. This is a fully remote opportunity, allowing you to work from anywhere while making a significant impact in the **Nelspruit** and **Mpumalanga** area. We are committed to innovative approaches to community support.

Key Responsibilities

• Conduct outreach activities using digital channels (email, social media, webinars) and phone calls.
• Educate community members about available services, programs, and resources.
• Assist individuals in navigating application processes and accessing support.
• Build and maintain relationships with community stakeholders and leaders remotely.
• Gather feedback from the community to inform program development and improvements.
• Develop and disseminate outreach materials (digital flyers, informational posts).
• Track outreach efforts and report on key metrics and outcomes.
• Identify barriers to service access and propose solutions.
• Collaborate with internal teams to ensure seamless service delivery for referred individuals.
• Maintain up-to-date knowledge of services and community resources in the **Mpumalanga** region.
• Provide support and answer inquiries from potential service users.
• Contribute to the strategic planning of outreach initiatives.

Requirements

• A Bachelor's degree in Social Sciences, Communications, Public Administration, or a related field is preferred.
• Minimum of 2 years of experience in community outreach, social services, or a related role.
• Proven experience in engaging with diverse populations and understanding their needs.
• Excellent verbal and written communication skills.
• Strong proficiency in using digital communication tools, social media platforms, and CRM systems.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong organizational skills and attention to detail.
• Empathy, patience, and a commitment to service delivery.
• Familiarity with the **Mpumalanga** region and its communities is a plus.
• Must have a reliable internet connection, a suitable home office setup, and a personal computer.
• Ability to adapt communication style for different audiences.
• Problem-solving skills and resourcefulness.

Benefits

• Annual salary of R .
• Fully remote position offering maximum flexibility.
• Opportunities for professional development and skill enhancement in digital outreach.
• Make a significant impact on communities in **Mpumalanga** from anywhere.
• Work with an innovative and supportive organization.
• Home office stipend.
• Technology allowance for internet and phone.
• Access to online training resources.
• Contribution to community well-being through innovative methods.
• Flexible working hours within core engagement times.