Remote Client Success Specialist — Podcast Production

Pavago; South Africa; A distancia; ZAR 797.000 - 1.196.000; Jornada completa

Descripción de la vacante

Pavago is seeking a proactive Client Success Specialist to support professional clients, primarily attorneys, in a podcasting and content production service. You will guide clients from onboarding through ongoing production, acting as their main point of contact and ensuring a smooth, professional experience.

The ideal candidate is highly organized, communicates confidently in English, and can manage multiple client needs while maintaining a friendly, proactive approach.

Formación

• Proven experience in customer service, client success, or account management.
• Experience with professional services clients, preferably attorneys.
• Excellent written and verbal English communication.
• Confident, personable, and assertive communication style.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients, deadlines, and follow-ups remotely.
• Comfortable working independently in a remote environment.
• 8GB RAM computer and reliable internet required.
• Willingness to use workflow monitoring software.

Responsabilidades

• Onboard new clients and guide them through required processes and workflows.
• Serve as the primary point of contact for assigned clients.
• Answer client questions and address concerns promptly and professionally.
• Resolve issues related to payments, content selection, marketing copy, reports, and other client needs.
• Schedule podcast recordings with clients.
• Manage and track production timelines.
• Coordinate with internal teams to keep projects moving smoothly.
• Check in with clients to ensure progress and satisfaction throughout the engagement.

Conocimientos

Client success

Customer service

Account management

English communication

Organization

Remote work

Workflow software

Herramientas

Workflow monitoring software

Descripción del empleo

Pavago is seeking a proactive Client Success Specialist to support professional clients, primarily attorneys, in a podcasting and content production service. You will guide clients from onboarding through ongoing production, acting as their main point of contact and ensuring a smooth, professional experience.

The ideal candidate is highly organized, communicates confidently in English, and can manage multiple client needs while maintaining a friendly, proactive approach.