Head of Client Delivery

Pavago; South Africa; Remote; ZAR 1,983,000 - 2,809,000; Full time

Job summary

Pavago is seeking a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion. You will lead complex client implementations, translate business goals into AI, automation, and GTM workflows, and collaborate with Sales, Product, Engineering, and leadership to ensure value and long-term success.

This senior, hands-on role requires strong client-facing and stakeholder management skills and the ability to work remotely during

Qualifications

• Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management.
• Proven experience managing complex client implementations.
• Strong understanding of GTM systems, CRM platforms, automation, and integrations.
• Excellent written and spoken English.

Responsibilities

• Own client onboarding, implementation, adoption, and ongoing success.
• Manage multiple implementations, timelines, milestones, and deliverables.
• Translate client goals into clear workflows and execution plans.
• Drive faster time-to-value and successful adoption.
• Identify risks, blockers, and delivery issues before they accelerate.

Skills

Client Delivery

Customer Success

Implementation

Solutions Engineering

Technical Account Management

Tools

CRM platforms

Automation tools

Integrations

Job description

Head of Client Delivery – Client Success, Implementation, AI & GTM Systems

Full-Time | Remote | U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.

This is a senior, hands‑on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows.

You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.

What You’ll Own

Client Delivery & Implementation

• Own client onboarding, implementation, adoption, and ongoing success
• Manage multiple implementations, timelines, milestones, and deliverables
• Translate client goals into clear workflows and execution plans
• Drive faster time-to-value and successful adoption
• Identify risks, blockers, and delivery issues before they accelerate

Client Success & Retention

• Own client satisfaction, retention, and account health
• Build strong relationships with key client stakeholders
• Lead client reviews, implementation updates, and strategic conversations
• Manage escalations and drive issues through resolution
• Identify opportunities for expansion and deeper adoption

AI, Automation & GTM Systems

• Support implementations involving AI, CRM, GTM, automation, and integrations
• Translate business requirements into technical workflows
• Partner with Product and Engineering on integrations and custom use cases
• Optimize client workflows for efficiency, scalability, and measurable outcomes

Process & Leadership

• Build and improve onboarding playbooks, SOPs, and delivery processes
• Standardize implementation workflows as the client base grows
• Improve visibility into client health, milestones, risks, and outcomes
• Partner with leadership on retention, expansion, and Client Delivery strategy

What We’re Looking For

• Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management
• Proven experience managing complex client implementations
• Strong understanding of GTM systems, CRM platforms, automation, and integrations
• Strong client-facing and stakeholder management skills
• Ability to work effectively with both technical and non-technical teams
• Excellent written and spoken English
• Strong project management, problem-solving, and ownership skills
• Comfortable working remotely during U.S. business hours

Nice to Have

• Experience with ChatGPT, Claude, Clay, or similar AI/GTM tools
• SaaS, AI, technology, or high-growth startup experience
• Experience scaling Client Success or Implementation functions
• Experience with complex technical integrations and automation workflows

What Success Looks Like

• Faster client onboarding and time-to-value
• Strong implementation and adoption rates
• High client satisfaction and retention
• Fewer delivery risks and escalations
• Increased account expansion and long-term client valueScalable and consistent Client Delivery processes

Why This Role Stands Out

• Own the complete post-sales client lifecycle
• Work at the intersection of AI, automation, GTM, and client success
• Direct impact on retention, expansion, and client outcomes
• High visibility across Product, Engineering, Sales, and leadership
• Fully remote with significant ownership and growth potential

Interview Process

1. Initial Application Review
2. Spark Hire Intro Video
3. Client Delivery / Implementation Interview
4. Client Interview
5. Offer & Onboarding