Remote Client Success Champion

Placements24; George; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Career growth opportunities

Fully remote position

Continuous learning resources

Performance-based bonuses

Generous annual leave

Job summary

WhatJobs Direct is seeking an experienced Remote Client Success Advocate to join our client’s customer service team. This role is 100% remote in South Africa, focused on building long-term client loyalty and delivering exceptional service.

You will engage clients, guide them on product features, resolve inquiries across channels, and collaborate with internal teams to ensure a seamless experience. A strong emphasis on communication, problem-solving, and autonomy in a remote setting is required.

Qualifications

• Proven track record in client success or account management.
• Excellent interpersonal and communication skills.
• Experience with CRM systems and support platforms.
• Ability to manage multiple accounts and prioritize tasks.

Responsibilities

• Proactively engage with clients to maximize value.
• Provide guidance on product features and best practices.
• Handle inquiries and resolve issues across channels.
• Conduct regular check-ins and performance reviews.
• Collaborate with sales and technical support.
• Maintain strong client relationships and onboarding.
• Monitor client health and mitigate churn risk.
• Contribute to support documentation and knowledge base.
• Advocate for client needs to inform product improvements.

Skills

Client success

Account management

Communication skills

CRM platforms

Education

Bachelor's degree

Tools

CRM platforms

Collaboration tools

Job description

WhatJobs Direct is seeking an experienced Remote Client Success Advocate to join our client’s customer service team. This role is 100% remote in South Africa, focused on building long-term client loyalty and delivering exceptional service.

You will engage clients, guide them on product features, resolve inquiries across channels, and collaborate with internal teams to ensure a seamless experience. A strong emphasis on communication, problem-solving, and autonomy in a remote setting is required.