Remote Client Relations & Concierge Support Specialist

Assetara Limited; Gqeberha; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist for Port Elizabeth, SA, to serve as a key contact for clients. The role focuses on client communication, CRM administration, and support services via the Assetara platform, without regulated advisory duties.

You will handle client interactions, platform navigation, and ensure compliance while delivering warm, concierge-level service remotely.

Qualifications

• Excellent client communication skills within official Assetara workspace and approved tools.
• Proactive, compliant client support with platform navigation assistance.
• Strong time management and remote work discipline.

Responsibilities

• Provide professional client communication within Assetara workspace and approved tools.
• Deliver concierge-style support and client calls; assist with platform navigation while adhering to compliance limits.
• Manage client threads, ensure SLA compliance, and conduct proactive outreach where appropriate.
• Maintain accurate client notes in the CRM; avoid sharing personal data unless necessary.

Skills

Client communication

Remote work discipline

Time management

Compliance awareness

Tools

CRM software

Job description

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist for Port Elizabeth, SA, to serve as a key contact for clients. The role focuses on client communication, CRM administration, and support services via the Assetara platform, without regulated advisory duties.

You will handle client interactions, platform navigation, and ensure compliance while delivering warm, concierge-level service remotely.