Remote Client Relations & Concierge Support Specialist

Assetara Limited; Cape Town; A distancia; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Assetara Limited in Cape Town Dist 8, South Africa, seeks a dedicated Client Relationship & Support Specialist to act as the primary contact for clients on the Assetara platform. You will handle client communications, CRM notes, and concierge-level support while ensuring compliance boundaries.

This role focuses on client communication and platform navigation, with strict data protection, time-management, and remote-work discipline requirements.

Formación

• Must adhere to confidentiality and data protection requirements.
• Remote work discipline and time-management capabilities.
• No personalized investment advice, no handling of client funds or private keys.

Responsabilidades

• Provide professional, warm, accurate, and concise communication exclusively within the Assetara workspace and approved tools.
• Deliver concierge-level client support, schedule client calls, and assist with platform navigation while respecting compliance rules.
• Prioritize unread client threads, manage SLA adherence, and conduct proactive outreach within authorized boundaries.
• Maintain accurate and timely client notes in the CRM, avoiding unnecessary personal data.
• Identify and escalate red flags, complaints, or security issues per company compliance rules.

Conocimientos

Client communication

CRM administration

Compliance awareness

Descripción del empleo

Assetara Limited in Cape Town Dist 8, South Africa, seeks a dedicated Client Relationship & Support Specialist to act as the primary contact for clients on the Assetara platform. You will handle client communications, CRM notes, and concierge-level support while ensuring compliance boundaries.

This role focuses on client communication and platform navigation, with strict data protection, time-management, and remote-work discipline requirements.