Remote Client Relationship & Concierge Specialist

Assetara Limited; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Assetara Limited in Port Elizabeth (Dist 6) invites applications for a Client Relationship & Support Specialist working remotely through the Assetara platform. You will serve as the primary contact for clients, delivering professional, concierge-level account assistance within approved tools.

Responsibilities include client communication, CRM administration, scheduling calls, guiding platform navigation, SLA management, and escalating concerns per compliance rules.

Qualifications

• Proven ability to communicate professionally with clients.
• Experience with CRM systems and remote client support.
• Strong time management and compliance awareness.

Responsibilities

• Client communication: Provide professional, warm, accurate, and concise communication within Assetara workspace.
• Concierge support: Deliver scheduled client calls and assist clients with platform navigation.
• Queue & SLA management: Prioritize unread threads, maintain SLA discipline, proactive outreach to clients.
• CRM administration: Maintain accurate client notes in the system with privacy in mind.
• Escalation & compliance: Identify red flags and elevate matters per company rules.

Skills

Client communication

CRM administration

SLA management

Concierge support

Escalation compliance

Tools

CRM software

Job description

Assetara Limited in Port Elizabeth (Dist 6) invites applications for a Client Relationship & Support Specialist working remotely through the Assetara platform. You will serve as the primary contact for clients, delivering professional, concierge-level account assistance within approved tools.

Responsibilities include client communication, CRM administration, scheduling calls, guiding platform navigation, SLA management, and escalating concerns per compliance rules.