Remote Client Experience Specialist (Degree Required)

VirtuHire; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Job summary

VirtuHire is seeking a Customer Support / Client Experience Specialist to help customers across Zendesk, WhatsApp, SMS, email, social media, and virtual calls. The role emphasizes delivering a high-quality client experience while you learn internal processes and SOPs.

Completing a university degree is essential, and excellent written and spoken English with strong communication skills are required. This is a remote role with Tuesday–Saturday availability and the ability to handle inquiries

Qualifications

• Completed university degree is essential.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• Ability to learn quickly and work independently in a remote environment.
• Experience in multichannel customer support is a plus.

Responsibilities

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
• Respond to customer enquiries promptly and accurately.
• Take ownership of customer queries and follow-through to resolution.
• Handle complaints calmly while maintaining a positive customer experience.
• Maintain accurate records of customer interactions and follow-ups.
• Learn and follow internal customer support processes and SOPs.
• Work closely with the wider team to ensure consistency across customer communication.
• Identify recurring issues and provide feedback to improve the client experience.

Skills

Customer focus

Excellent communication

Problem solving

Attention to detail

Multichannel communication

Fast learner

Education

Bachelor's degree

Tools

Zendesk

CRM software

Job description

VirtuHire is seeking a Customer Support / Client Experience Specialist to help customers across Zendesk, WhatsApp, SMS, email, social media, and virtual calls. The role emphasizes delivering a high-quality client experience while you learn internal processes and SOPs.

Completing a university degree is essential, and excellent written and spoken English with strong communication skills are required. This is a remote role with Tuesday–Saturday availability and the ability to handle inquiries